Knowledge Base

Hello, I'm trying to : 1. Move the search bar from the middle position to the upper left corner Example: 2. Want to add the footer to include the company website link/social media link etc Can anyone please help? Thanks!! Best, Coco  

 Is there any way to create a slideshow in Guide articles? We have some content that requires alot of photos, but it would be easier to collapse them into a clickthrough slideshow than stacking and making the page huge.  

We are about to roll out Zendesk for our company, and we would like to replace 'requests' with 'tickets' on the 'My activities' page. I have managed to customize most of the text, but there are a couple of areas that I cannot manage to change (highlighted in the image below). Does anyone have any insight on how to change the text for those areas?   Thanks!

Hi there, I'm trying to hide a category from the homepage without it hiding the category everywhere else. I've tried using:   $('li:contains("General")').hide(); That line works but it also hides any search results in that category. Could you please show me how to do this through html? Thank you!

Hi there, We are relatively new to Zendesk and don't know all its functionality. We'd like to make the header menu sticky so that it doesn't disappear when you scroll the page down. How is it possible to do?

Hi All! We are an international company and support users in multiple languages.  One of our constant struggles is managing article translations.  I was wondering what solutions others have put into place?  I'd prefer to avoid having people do the translations as it's just too large of a project to realistically be able to accomplish.  Has anyone integrated Google Translate or some other translation program into their Help Center to do automatic translations?  I know it won't be a perfect translation but am willing to accept that when the alternative is manually translating over 2000 articles!  

Does anyone know of a way (possibly thru custom coding) to change the order in which the promoted articles appear?  (We're using the Humble Squid theme.) We've moved our promoted articles to the top of our help center and we've promoted our top viewed and searched articles.  Our promoted articles are articles that every one of our end-users access on a daily basis, so we wanted the articles in a central, easy to access location. (Since end-users may have access up to 13 categories, they weren't scrolling to the bottom of the help center to find the promoted articles.) But we'd like to be able to change the order of the promoted articles without having to reorganize all of our categories, sections, and articles since the Absolute Positional Order method determines the order of the promote

I have three headings in our Help Center that I would like to change. Two of them are on the article pages: Related articlesRecent articles I just want to change the case so both words are capitalized: Related ArticlesRecent Articles Also on the search results page I want to change Knowledge base to Knowledgebase I cannot for the life of me figure out how to do it, can anyone help me out?

Hello I want to put an extra link in my navigation bar (nav.user-nav) I have attached an image - this link we want to call "Quick User Guide" and have a link to this. I have looked in the forums but have found nothing specific. I can make the extra link/name by copying and pasting one of the others in the Header file etc but can't seem to add the url etc... Do I need to access another html file etc? Sorry if this is doubling up but I couldn't find what I was looking for so thought a post may help me. Many thanks Lisa

I set up our company name in the Zendesk name when I started the trial version. I subsequently purchase the lowest level agent. Now our Help Center is titled with the right logo but then it has our company name instead of Success Center. I already changed the name in Admin-Account-Branding but this is not where it's being pulled from because the title still hasn't changed. What am I missing?

Hello, I have the following code in the homepage of my sandbox. <!--Custom Cards--> <li class="blocks-item"> <div class="blocks-item-link blocks-item-link--inline"> <img src="https://p3.zdassets.com/hc/theme_assets/1277568/200262349/knxlogo.png"/> <h4 class="blocks-item-title">ETS Professional</h4> <div id="link-wrapper"> <!--Your direct links for the articles goes here--> <a class="link" href="en-us/categories/115000265345-ETS-Professional">Get started</a> <a class="link" href="en-us/categories/201667825-ETS-Inside">User guide</a> <a href="http://www.google.de">Tutorial</a> </div> <!--Your link for the whole card goes here--> <!-- <a class="full-width-link" href="google.de"></a>--> </div> </li> <!--Custom Cards End--> </ul> Together with the followi

In my Zendesk theme I have three areas called "Administrator", "Instructor" and "Test Taker" In each area they take the user to a different area (I think this is called a Category).  What I want it to do is to take me directly to a specific ticket to fill out (if it's Administrator, then it'd go to the administrator section to fill out an administrator ticket... Instructor would be for instructor only). When I go to customize the theme, in the Home page I have <button onlick="#" class="button-section"><a href='{{url}}' class="blocks-item-link">CONTACT SUPPORT</a></button> Which takes you to the said section, what I'd want is the {{url}} to take you to said link such as [MYURL]...en-us/request

The following if clause checks if the variable "name" exist.{{#each categories}} {{#if name}}name exists.{{/if}} {{/each}} Is there any way that i could use the expression as follows to see if the value is equal to some text {{#if name equals "John"}} Hello John.{{/if}} [OR] {{#if name = "John"}} Hello John.{{/if}} Also is there a page where i can get information about which object is available for which page and details about the expression language in the help center custom design.    

Hi! According to this doc there's a user.name object that supposedly shows the name of the logged in user, but when I add {{user.name}} to the home page template I get "Unable to preview 'Home page' due to invalid reference: {{user.name}}" So how do I print the user name in a template? I'm not having any luck with this site's search or google :(   Thanks!

Hello guys, When im writing a title it gets displayed with the first letter in uppercase (i think its called). Please see image below. How can i change this to be normal. Please see following example: This title: "Its a nice day" are getting displayed as: "Its A Nice Day". I want it to display as normal. How to do this? Best regards, Casper Minding

I'm trying to send an ajax request to "example123.com".    requests: {  something: {    url: 'https://api.example123.com/something',    type: 'GET',    dataType: 'json',    cors: true,    xhrFields: {       withCredentials: true    },  headers: {    "Authorization": "123"  } }, }   But I have an error:   XMLHttpRequest cannot load https://api.example123.com/something. Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin '

i wanted to be able to enable comments for internal users on articles (to provide feedback to authors) when viewing content on site.  Is there a way to set an internal only comment on an article in Help center?