Community | Community

Ideas
Product Updates
Groups
Academy

Create topic
Login

New Chat Widget Customisations

D

5 months ago

Community

Ask questions, get answers and engage with your peers

Home
Community

Explore the community

Join conversations, learn and grow with people who get community like you

Welcome

3 Categories
163 topics

Ask the community

9 Categories
7124 topics

Learn and share

4 Categories
389 topics

Global Communities (Placeholder)

6 Categories
502 topics

Early access programs (EAPs)

12 Categories
121 topics

Catch-all

2 Categories
5436 topics

New Chat Widget CustomisationsIdea Submitted

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, custo...

Chat and messaging (Chat)

D

Forum|Forum|5 months ago

Recently active
Help others
Categories

Tommy12

Verification for anonymous help center requestsUnder Review

Regarding announcementhttps://support.zendesk.com/hc/en-us/articles/10360295453082-Announcing-verification-for-anonymous-help-center-requestsPlease add the ability to turn off this feature, do not make a decision for us. We do not want to burden our

163

079

16 days ago

Josef11

Feature Request for Instant AI agent answers: Establish Mapping between ticket form and Help Center CategoryIdea Submitted

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issueWe are referring to the announcement “Announcing instant AI agent answers in web forms”In our Help Center, we provide articles

3

Text in Messaging für Wartezeit und Position anpassen könnenIdea Submitted

Text in Messaging für Wartezeit und Position anpassen können. Aktuell wird gesiezt, wir duzen unsere Kund:innen und wir sprechen nach außen auch nicht von “Agent”. Danke.Es geht um diese Funktion: https://support.zendesk.com/hc/de/articles/8945071149

0

Problemas com fluxo do bot x Agente IAIdea Submitted

Olá, boa tarde! Precisamos muito de ajuda. Reparamos que nossas resoluções automatizadas estavam sendo consumidas fora do comum, contatamos o gerente de contas e nossa consultoria da SISConsulti, para entender o possivel problema.  Ide

4

Feature Request: Metric for total duration under specific SLA policyIdea Submitted

Dear Zendesk team, We would need a possibility in Zendesk Reporting to see the total amount of time in real days, where a ticket had been under a certain SLA policy. Example: ticket created on 12/03/2026; SLA policy “complaint” applied on 1

0

Ability to remove default intent categories and bulk update custom intentsAccepted

Please add the ability to remove default intent categories from the support interface. Many of the existing default categories do not align with our business needs and end up cluttering the interface for our agents when they manually select an intent

9

Allow reporting on anonymous help center requestsIdea Submitted

Hi Team,  Related to the change here: https://support.zendesk.com/hc/en-us/articles/10360295453082-Announcing-verification-for-anonymous-help-center-requests It would be extremely useful to be able to report on how many / which tickets

0

Mandatory Attachment Security ChangesIdea Submitted

Regarding: https://support.zendesk.com/hc/en-us/articles/10223024943770-Announcing-end-user-private-attachments-for-Zendesk-Support I appreciate the intention behind strengthening security across the platform however  I wanted to provide fe

0

Create custom sections in ticket formsAccepted

Hello!Something that our company has been missing when making the switch from Salesforce Cases to Zendesk Tickets is the ability to add custom sections. It would be helpful to customize the ticket forms in Zendesk to better aid in Agent workflow. Bas

23

Feature Request: Option for Vertical Ticket Layout in Agent Workspace (Restoring Information Density)Idea Submitted

Since the transition to the Agent Workspace, our team has experienced a significant drop in UI efficiency due to the horizontal orientation of the ticket interface. Specifically, the layout makes it difficult to reference the "Original Ticket" or "In

0

02