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Idea Submitted

New Chat Widget Customisations

Related products:Chat and messaging (Chat)
  • November 4, 2025
  • 1 reply
  • 0 views

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to be able to fully change the Messaging Widget. For example, it is now Winter, and I would like to add a snow animation on my Widget.

What problem do you see this solving? (1-2 sentences) 

It will not solve issues, but it will make the Chat more nice for end users.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

i'm impacted actuallly as our marketing team want something more nice for Winter Widget.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Not yet, i'm looking into a way to host Zendesk bots in another widget =…

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like to have more options in Widget Settings even if it's through APIs.

1 reply

Shawna11
  • Community Manager
  • November 5, 2025
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!