Product Spotlight

Hello Zendesk community 🍁 Our Fall Product Spotlight series is here! Featuring nine new demos that showcase how the Zendesk Resolution Platform connects every part of the service experience to drive faster, more reliable resolutions.Here’s what’s new this season: Action Builder – Connect and automate workflows across systems App Builder – Create custom apps without code Auto Assist Instructions – Support agents with step-by-step guidance Voice QA – Analyze calls for sentiment and quality Copilot for Voice – Give agents AI-powered guidance during calls Service Catalog – A central hub for employee requests Real-Time Monitoring – Track performance as it happens Real-time QA – Improve

Hello Zendesk community 👋 We’ve just dropped a new batch of Product Spotlight demo videos—showcasing the latest capabilities to help you deliver better, faster service.This edition features 7 bite-sized demos: Agent Productivity Dashboard – See how your team uses AI tools in Copilot Custom QA – Let AI score service quality based on what matters most (EAP) Automatic Redaction with Triggers – Protect sensitive data and stay compliant Salesforce Integration – Get a unified customer view across Sales and Support AI Agents in Action – Resolve complex issues fast with agentic AI AI Translations for Articles – Instantly localize your Help Center content Article Multiplacement – Manage content across multiple sections with ease   🎥

Hello Zendesk Users,We're excited to highlight brand new capabilities in this edition of our Product Spotlight series. We have 5 demo videos covering: Workday integration: Deliver fast employee service with insights  WFM performance boards: Present key metrics to agents and managers (EAP) Prompt-based reporting: Generating analytics reports powered by AI (EAP) Apple Messages for Busin

Hello Zendesk Users,We're excited to highlight brand new capabilities that we've recently released.  In this edition, we have 5 demo videos covering: Copilot similar tickets: Help agents find similar tickets faster  Department spaces: Segment access to tickets by brand or department Performance overview dashboard for AI agents AI agents for voice: Automate voice support

Hello Zendesk Users,We're excited to highlight brand new capabilities that we announced as part of our AI Summit event.  In this edition, we cover: Agent copilot with auto-assist Demo Video Help center: Using auto assist to help agents solve tickets AI agents - zero training engine Demo Video Help center: Use Cases (Zero Training)

Hello Zendesk Users,We are excited to present the Q2'2024 edition of our Product Spotlight series!  We're here to highlight five brand-new features to elevate your CX.  In this edition, we cover: GenAI: How to monitor your team's usage with the new pre-built dashboard Zendesk WFM: Big enhancements to roles, permissions, and audit logs Zendesk QA: How to monitor voice calls and AI agent interactions Custom Objects: How to use tools like data importer, dynamic filters, and object triggers Advanced Routing Queues: St

  Hello Zendesk users!We're excited to introduce you to our brand-new community topic: Product Spotlight! This is your ultimate place for the latest and greatest that Zendesk has to offer.Here's how you can make the most out of this community topic:- Quarterly Updates: We'll be sharing key product updates and enhancements right here, and you can expect these insights on a quarterly basis. Stay ahead of the curve by knowing exactly what's new and how it can benefit you.- Demo videos: To make things more insightful and easier to understand, we'll accompany these updates with demo videos. Watch our experts walk you through new features and functionalities to help you get the most out of your Zendesk experience.- Stay notified: Want to be the

Want to get up to speed on the biggest features Zendesk released in the last few months?!  Check out these videos:

Want to get up to speed on the biggest features Zendesk released in the last few months?!  Check out these videos: Check

Want to get up to speed on the biggest features Zendesk released in the last few months?!  Check out these videos: Check out t

For a full history of our updates, check out the help center and release notes