Hello Zendesk Users,
We are excited to present the Q2'2024 edition of our Product Spotlight series! We're here to highlight five brand-new features to elevate your CX. In this edition, we cover:
- GenAI: How to monitor your team's usage with the new pre-built dashboard
- Zendesk WFM: Big enhancements to roles, permissions, and audit logs
- Zendesk QA: How to monitor voice calls and AI agent interactions
- Custom Objects: How to use tools like data importer, dynamic filters, and object triggers
- Advanced Routing Queues: Steps to setup secondary overflow groups
Check out all 5 videos on the YouTube playlist to see these capabilities in action 📹 🤓
1) GenAI: How to monitor your team's usage with the new pre-built dashboard
More info: Overview of the Generative AI Agent Tools dashboard
2) Zendesk WFM: Big enhancements to roles, permissions, and audit logs
More info: Managing WFM roles & permissions, Announcing WFM Audit Logs.
3) Zendesk QA: How to monitor voice calls and AI agent interactions
More info: Voice QA and Announcing quality assurance (QA) for AI agents
4) Custom Objects: How to use tools like data importer, dynamic filters, and object triggers
More info: Announcing enhancements to the data importer, Announcing dynamic filtering for lookup relationship fields on tickets, Using custom objects in ticket triggers
5) Advanced Routing Queues: Steps to setup secondary overflow groups
More info: Announcing custom omnichannel routing queues
For even more product news, check out our monthly What's New summaries and our weekly release notes.