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Hello everyone and thank you for your contributions and feedback on the help center authentication EAP. We appreciate your time and energy to share your thoughts with us. Based on your feedback we have implemented the following into this product and feature:  Support for multiple brand instances  Support for restricted article content in AI Agents Essentials  We are also thrilled to announce that this feature has begun its official rollout and will be available in GA for all of our customers as of Monday, July 21 2025. To learn more, please review this documentation here: Understanding user authentication for messaging 

What is Help Center Authentication for the Web Widget?For Zendesk accounts participating in this early access program, the Web Widget will function differently when used within a Zendesk help center. To use this feature, set up web widget to add messaging to your help center.When an end user is logged into the help center, messaging interactions in the Web Widget will automatically adopt the user’s logged-in identity. The user’s name and email will be shared with bots and agents engaging with them.If an end user starts a conversation in the Web Widget while logged out and then logs into the help center during the interaction, their previous unauthenticated session will be updated or merged with their authenticated profile. This allows the user to continue the conversation seamlessly as a logged-in user.For Web Widgets embedded outside the help center, aut