Welcome to the Help Center Authentication for the Web Widget EAP!
What is Help Center Authentication for the Web Widget?For Zendesk accounts participating in this early access program, the Web Widget will function differently when used within a Zendesk help center. To use this feature, set up web widget to add messaging to your help center.When an end user is logged into the help center, messaging interactions in the Web Widget will automatically adopt the user’s logged-in identity. The user’s name and email will be shared with bots and agents engaging with them.If an end user starts a conversation in the Web Widget while logged out and then logs into the help center during the interaction, their previous unauthenticated session will be updated or merged with their authenticated profile. This allows the user to continue the conversation seamlessly as a logged-in user.For Web Widgets embedded outside the help center, aut