Closing the Help Center Authentication for Messaging EAP

Hello everyone and thank you for your contributions and feedback on the help center authentication EAP. We appreciate your time and energy to share your thoughts with us. Based on your feedback we have implemented the following into this product and feature:

1. Support for multiple brand instances 
2. Support for restricted article content in AI Agents Essentials

We are also thrilled to announce that this feature has begun its official rollout and will be available in GA for all of our customers as of Monday, July 21 2025. To learn more, please review this documentation here:

• Understanding user authentication for messaging 
• Turning help center authentication for messaging on and off
• Authenticating users in the help center