Hello Zendesk community 🍁
Our Fall Product Spotlight series is here! Featuring nine new demos that showcase how the Zendesk Resolution Platform connects every part of the service experience to drive faster, more reliable resolutions.
Here’s what’s new this season:
- Action Builder – Connect and automate workflows across systems
- App Builder – Create custom apps without code
- Auto Assist Instructions – Support agents with step-by-step guidance
- Voice QA – Analyze calls for sentiment and quality
- Copilot for Voice – Give agents AI-powered guidance during calls
- Service Catalog – A central hub for employee requests
- Real-Time Monitoring – Track performance as it happens
- Real-time QA – Improve support quality before issues escalate
- Approvals – Streamline compliance with built-in workflows
🎥 Watch the full playlist on YouTube to see how these capabilities power faster, smarter resolutions.