Hello Zendesk Users,
We're excited to highlight brand new capabilities that we've recently released. In this edition, we have 5 demo videos covering:
- Copilot similar tickets: Help agents find similar tickets faster
- Department spaces: Segment access to tickets by brand or department
- Performance overview dashboard for AI agents
- AI agents for voice: Automate voice support (Powered by PolyAI)
- Simultaneous chats for customers: Multi-conversation messaging
Check out all the videos on the YouTube playlist to see these capabilities in action 📹 🤓