Translating Help Center Content

Hey Maggie - 

Have you looked into a 3rd party solution to do your translation? There are many services out there that do this. 

Hi @Maggie Ungerboeck,

Yes, you can do this, you can simply copy paste the code of google translator and paste it in your article template code.

Let me know if you need something else.

Thanks

Team Diziana

Thanks for the replies!

@Nicole - We have looked into this but it's cost prohibitive for us.  Also, we release our software twice a year so there is constant updating that needs to occur.  Although the easiest solution, I don't think it works long-term or cost-wise for us.

@Trapta - That's exactly what we are looking for!  When you say "copy paste the code of google translator," what code are you referring to?

Thanks!

@Trapta - I got it figured out.  Thanks so much for the suggestion - works perfectly!

@Maggie Ungerboeck,

Glad you got it working. :)

Team Diziana

Hi @Trapta,

Thanks for leading me to this thread from my previous post. This is what I am looking for.

However, my next question would be the same as the previous question of @Maggie, -- When you say "copy paste the code of google translator," what code are you referring to?

Because there was no elaboration on that as according to her last post she had already figured it out. 

Does this mean going to google-translate and doing the copy-pasting from there and copy-pasting the contents back to the article? If so, I was thinking more of integration to google-translate where in there aren't much copy-pasting (back and forth) of texts to do as we also need to translate hundreds of articles, and maintaining them every release which is every quarter of the year.

Otherwise, let me know what the previous suggestion means. Thank you!!

Hi Lou,

There is code that you can insert into your page that shows the Google Translate bar at the top of the page so you can select the language for the page and it translates the text on the page to that language.  I've had some complaints about the translation it provides but it's a doable solution and way less expensive and time consuming than translating thousands of articles.

Here is the code we are using:

<div class="article-container" id="article-container">
<article class="article">
<div id="google_translate_element"></div>
<script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
<script type="text/javascript">
function googleTranslateElementInit() {
new google.translate.TranslateElement({pageLanguage: 'en'}, 'google_translate_element');
}</script>
<header class="article-header">
<h1 title="{{article.title}}" class="article-title">
{{article.title}}
{{#if article.internal}}
<span class="icon-lock" title="{{t 'internal'}}"></span>
{{/if}}
</h1>
{{subscribe}}

It is in the article_page.hbs directly underneath this code:

<div class="container-divider"></div>
<div class="container">
<nav class="sub-nav">
{{breadcrumbs}}
</nav>

The end result is this:

Hope that helps!

Thanks,
Maggie

Hi Maggie,

Thanks a lot for you feedback! You are right, this so far looks doable. But are you still getting complains about the translations recently? Because google-translate is actually smarter now, and it's producing better and more accurate translations compared from before.

But of course if we are translating more technical/functional documents then that's when we might not feel fully 100% confident with how it will translate the content. That being said, after you have integrated the google translate widget in your article, can you still edit it afterwards? To polish the translation.

Thanks so much!

Hi Lou,

We still get negative feedback on some of the translations but we do have specific industry terminology that does make it difficult to use machine translations. We are trying to just make do with this approach for now as we aren't prepared to make the large investment in doing manual translations.

The translate widget shows on our end user page so it just translates the text on the page but it doesn't change the content of the article in the background.  We aren't copying the Google translation into a new article - we are just allowing our customers to use the Google Translate bar to translate the on-screen article to the language of their choosing.

Thanks,
Maggie

Hi Maggie,

I fully get it. Thanks so much for taking the time to respond. You helped me with this a lot. Thanks!