In my Zendesk theme I have three areas called "Administrator", "Instructor" and "Test Taker"
In each area they take the user to a different area (I think this is called a Category). What I want it to do is to take me directly to a specific ticket to fill out (if it's Administrator, then it'd go to the administrator section to fill out an administrator ticket... Instructor would be for instructor only).
When I go to customize the theme, in the Home page I have
<button onlick="#" class="button-section"><a href='{{url}}' class="blocks-item-link">CONTACT SUPPORT</a></button>
Which takes you to the said section, what I'd want is the {{url}} to take you to said link such as [MYURL]...en-us/requests/new?ticket_form_id=672607
And one for each of the other two. I'm not sure how to code that correctly, can anyone help me out?
