How do people handle the confusing login page that comes up for new users?
We really want to open up Zendesk to our user community, but the very first thing a user has to do is navigate the login screen that is very misleading. Nothing it says is accurate. it says "New to Nastel Technologies?" but while they may be new to using the Zendesk portion, most will have used some Nastel Service previously and will try to use those credentials which will not work. If they change their password here, it won't change them in the other services. And there appears to be no way to explain this. But to complicate it further, it says Have you emailed us? Well, again, most users might will have emailed "us" but since "us" is pretty vague, that could mean just about any email. Again, this is just going to lead to confusion. It then says If you've communicated with our support staff through email previously, you're already registered. You probably don't have a password yet, though. which is also
