Zendesk web widget : Help center suggestions not working some time | Community
Skip to main content

Zendesk web widget : Help center suggestions not working some time

  • September 8, 2022
  • 0 replies
  • 0 views

Hi,

We have two different users and we're showing the help based on its type. but some time zen desk not returning any data. 

Configuration and authentication are ok. it's working fine with other keywords but some specific keywords not working sometimes.

See attached screenshots 

https://sshdo.zendesk.com/embeddable/config

 

Successfully Authentication:

https://sshdo.zendesk.com/embeddable/authenticate

Response without data ( It should return a data ):

https://sshdo.zendesk.com/api/v2/help_center/articles/embeddable_search.json?locale=en-us&per_page=3&query=Search%20in%20the%20Marketplace

 

Response with data ( Same API return data after sometime ):

https://sshdo.zendesk.com/api/v2/help_center/articles/embeddable_search.json?locale=en-us&per_page=3&query=Search%20in%20the%20Marketplace