Catch-all

How is it possible to get zcli running behind a proxy?NPM is set up with the proxy but how can I setup zcli to use it?I always get this errorError: connect ETIMEDOUT 140.82.121.9:443    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1247:16)Emitted 'error' event on ClientRequest instance at:    at TLSSocket.socketErrorListener (node:_http_client:481:9)    at TLSSocket.emit (node:events:513:28)    at emitErrorNT (node:internal/streams/destroy:157:8)    at emitErrorCloseNT (node:internal/streams/destroy:122:3)    at processTicksAndRejections (node:internal/process/task_queues:83:21) {  errno: -4039,  code: 'ETIMEDOUT',  syscall: 'connect',  address: '140.82.121.9',  port: 443}

Hi there, Simple question here, we would like to know and see the triggers/automations applied to each tickets simply as a little sentence in the conversations on our zendesk agent client.  Is there an app that does that? Or a function I could activate in the settings to do so? 

Hi, Anyone has a suggestion on how to do tag the third ticket from the same requester or organization?  I am trying re-route the load between the diffrent groups  and send every third a ticket to group X (we have requesters/org  that send few tickets a day). Happy to hear any idea! thanks 

Need help in Chat bot Page, can we expend the chat window ? If you check, chat window is very narrow, It's making difficult to customer to read the response, we want to increase the width on the chat window.

Hi All, Using the APIs credential for Zendesk URL in linked services it is connecting. For the same credentials it gives an  error:     Error Details:   Error response from server: Some({"error":"InvalidEndpoint","description":"Not found"}), Status code: 404. Please check your request url and body. (url:https://$$$$$$$$.zendesk.com//api/v2,request body: None, request method: GET)   Kindly have a look and  if anyone knows how it works, Please let me know.

Hi all, We're all interested in how we benchmark against competitors. That's why we created this survey about help center organization, and we are asking you to participate in it. The result will be a research paper with all the statistics and analytics on how companies use their help centers. It's anonymous and helpful to the CX community.  And to thank you for being an active participant, we left a gift at the end of the survey. You can get free recommendations on metrics and help center performance from Zendesk experts. Take the survey

  I am creating mobile app with flutter and I want to integrate Zendesk SDK using flutter as i have done research and i get to know that zendesk can not provide support to hybrid apps the only provide native SDK but still there are some plugins which provide support but its too older and not working for me below is the plugins which i have tried. First Plugin Second Pluginsky whatsapp Here is the code from second plugin

  We have a Symfony 2.8 based SaaS. We also use Zendesk. We want our users to be automatically signed in to Zendesk when they are signed in to our system. I know the solution is JWT. I googled and found 2 bundles: https://github.com/lexik/LexikJWTAuthenticationBundle https://github.com/auth0/jwt-auth-bundlesky tv packages But from a first look it seems these are used to authenticate into Syfmony using JWT, which is not what we want: the user has already signed in into Symfony, we simply need to authenticate it to Zendesk as explained here: https://support.zendesk.com/hc/en-us/articles/203663816 Any help?

With Sell Voice, you can set up a voicemail greeting to play when you can't take a call from a customer. You'll need to enable Sell Voice before you set up your voicemail. This post covers the following subjects: Setting up your voicemail Alerting when you have a voicemail Setting up your voicemail To use voicemail in Sell, you need to specify what Sell s

How well does the Admin course for the guide specialist certification prepare you for the exam? I've watched the videos and am combing through the guide section of the support website and everything seems to be basically the same, but there was a couple questions that I had never heard of on the practice test I took. I'm taking my test on Friday and I feel ready for the test, but I just want to make sure that I'm covering all the bases and getting the best knowledge I can about this subject.

The Zendesk Community invites you to join us on Thursday, September 29th at 11 AM CDT for a Q&A session with our panel of Explore experts. You’ll have the opportunity to submit your burning questions at registration, and our team will go through and answer them live.  Don’t have time to attend the event live? No problem! A recording will be shared shortly after the event, as well as a full transcript of all of the questions and their answers.    Click here to register and secure your spot: https://bit.ly/3f2qLUx See you there!

Hello,  Submit as Pending is broken (for my colleagues as well). Would you fix it please? Thanks,  

I started experiencing an issue starting this morning wherein I can't access our dashboard in Explore and it's just loading and loading all day when I am connected to Home Wifi but working when I am connected to Mobile Hotspot.Our internet connection at home is very stable and no reported issue and all other Zendesk products works perfectly fine except Explore. I raised a ticket for this but the consultant can't seem to find what's causing the issue.

HelloI've integrated the Support UI SDK (for Help (FAQ) & Support (Chat) functionalities). And it works as intended when testing on simulator. But the pages does not work on iOS device in the TestFlight build.More info about the project. SwiftUI project. No UIKit swizzling. Support SDK Version: 5.5.0

Hello,   We have been facing a sever issue for hours now with no proper support. Can someone share an escalation manager contact info?

We have a marketplace app that uses the Zendesk ZAFClient to subscribe to events and sits within the customer's ticket sidebar. Whenever a new message is sent our app pings off the transcript to our server, and our server processes it. However, it doesn't store the messages once it's done; they are deleted. Then, our customers have access to a dashboard through our product where they can view conversations from Zendesk. We are using the Chat API and Support API to retrieve these conversations currently. This works fine when Chat and Support are completely separate. But when the customer is using messenger, the messages don't appear in either APIs. How do I pull the transcript for messenger conversations? Is it through Sunshine somehow? And if so, how do I authenticate with Sunshine using the API token we already have via the Support OAuth flow? Thanks

I want to implement zendesk to our application. i read below link :- http://www.zendesk.com/blog/zendesk-for-android-arrives after above link I'm go through below link:- http://www.zendesk.com/blog/dropbox-support-for-iphone-and-android-apps-pr than its show java lib file for android :- https://github.com/zendesk/zendesk_android_sdk and i read this document care fully https://github.com/zendesk/zendesk_android_sdk/blob/master/README.md after read this doc

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Hi Zendesk, In light of the announcement that "unprocessed emails that failed to create or update tickets between September 6 16:47 UTC to September 13 16:12 UTC" were restored today, how can we identify what tickets were affected by this issue? Will they arrive looking as though they were just sent or reflect the actual original send time? Is there any way we can identify affected tickets for our own reporting? For example, if an email from Sept 6. shows up today New, that is going to make it look like our agents did a terrible job for FRT for that ticket. How can we tell what was affected?