Hi Zendesk,
In light of the announcement that "unprocessed emails that failed to create or update tickets between September 6 16:47 UTC to September 13 16:12 UTC" were restored today, how can we identify what tickets were affected by this issue? Will they arrive looking as though they were just sent or reflect the actual original send time? Is there any way we can identify affected tickets for our own reporting? For example, if an email from Sept 6. shows up today New, that is going to make it look like our agents did a terrible job for FRT for that ticket. How can we tell what was affected?
Zendesk Outage Follow-up: How can we tell what tickets were affected?
+1 as I want to know as well how to identify those affected tickets.
Support has responded, there's no way to tell me how many or what tickets were affected. I would be a lot more upset about this, if I hadn't learned (not from support either), that the ongoing outage only affected Pod 18. I'm not Pod 18, so I was only affected for the first smaller outage, which is less serious and doesn't have the same FRT impacts that the longer one would have resulted in. My condolences to anyone on Pod 18 who has to report on this, though.
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