Catch-all

Hi,I am getting this error: Access to XMLHttpRequest at 'https://{subdomain}.zendesk.com/api/v2/users.json' from origin '{domain name}' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. $.ajax({         url: 'https://{subdomain}.zendesk.com/api/v2/users.json',         headers: {          'Authorization': 'Basic ('+Base64+')',         'Content-Type': 'application/json'//,         },         CORS: true,         method: 'GET',         })

Hi,I have created a Flow that creates a Case in Dynamics 365 whenever a new ticket is submitted in Zendesk. This is because not all of our employees use Zendesk, but still want to see the customer's tickets (we're not on professional or higher).The Flow works just fine, but what I would like to do is send the case number of the Dynamics case back to Zendesk in a custom field.When I try to update the ticket in Flow however, I only get the standard/system fields, and not my custom fields.Is there any way for me to fill custom fields in Zendesk, from Dynamics, via Flow?Thanks in advance!Regards,Michael

We are doing a research project to look at how ticket assignments are made to either a specific person or a pool of qualified agents. So we want to know: How do you assign tickets? How do you make sure a particular ticket gets to the right agent? And what is it about an agent that makes them qualify? A special skill, experience level, or simply that they're on duty?  Tell us! This is your chance to join the community discussion by adding a comment below. Share as many details about your ticket assignment process as you can.  **This is just one aspect of the research -- if you'd like to participate in the larger study, you can let us know here: https://goo.gl/forms/ONwMCEh4Of43i7tz1

Credit for this solution goes to Ramin Shokrizadeh. The use case My use case involves sites in different countries, but the solution could work equally well if you need to control online/offline status between brands or some other setup. I wanted to make sure that I could show chat as offline for sites in one country, when that country had a holiday, without having to shut down chat for all other countries that were not on holiday. The solution So, the solution for me was to have departments based on countries, and all the chat agents who can service this country (and only this country) be members of this Department. The example script below is for our swe

Hi Everyone,  I hope you will like this tip. Now you can show your Help Center "Knowledge base category with section and article" with toggle format. Copy paste this code on your Help Center "document_head-page" templates (End Portion) <link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap.min.css"> Copy paste this code on your Help Center "Home-page" templates <div class="container"> <div class="row"> <div class="col-md-12 col-xs-12 col-sm-12"> <div class="knowledge-base clearfix"> {{#if categories}} <div class="category-tree"> {{#each categories}} <section class="category"> <h2> <a href="{{url}}"> {{name}}

Hi there, Our chat is online, but it's systematically blocked by Ad blockers of our visitors. So we can't get any information from those users, and we can't interact with them thru triggers. We only see few visitors out of the mass. After few test on my behalf, it seems that our concurrent's widget is not being blocked from Ad blocker. Is there anything we can do to go around the ad blocker ? Thanks for your support, Gilles

Situation:  I have three departments and three schedules. They have similar hours, but occasionally a site may suffer power outage or weather related issues. So I adjust the schedule of the affected department so that people don't submit a bunch of chats. I have the missed chat form disabled in Zendesk Chat as well so my agents don't get overwhelmed during our busiest season.   yet people still can submit chats to the missed chat form, despite it being turned off. I spoke to support about this and the answer is because I have other departments that are online? How does that make sense? I have the missed chat form turned off for everyone. This is bonkers.  Also, occasionally I can get chats submitted from a customer and the URL field is completely blank. How is that possible?   Feature list I'd love btw: Since I use multiple widgets (one for each brand) I'd love if someone is served a chat from a widget that I can r

現在の設定では、chatがオフラインになると、チャットのラベル自体が表示されなくなります。オフラインフォームは起動せず、テキストで「現在オフライン中のため、営業時間内にご連絡ください」という表示だけさせたい。下記のように設定したら、メールの問い合わせも選択できるようになってしまい、困っています。<script type="text/javascript">window.zESettings={webWidget: {contactOptions: {enabled: true,chatLabelOnline: { '*': 'チャット受付中' },chatLabelOffline: { '*': '只今チャットは受付できません' }}}};</script>この場合どのように設定すればいいのでしょうか？

Is there a way to automatically close a ticket once it is submitted?   I have a few that come through from hubspot for automatic tracking of when a form is submitted for example my email subscribe form. I dont need to read the tickets, I just want them to close as soon as they arrive. The same with Twitter when an RT @comes through. I did look into macros, but I dont think I set it up correctly. Can someone help me?

I'm trying to hide the Web Widget on mobile and use a button to open it <a href="javascript:$zopim.livechat.window.show();">Help</a> The script is as follows: <script>var script = document.createElement('script');script.id = 'ze-snippet';script.src = 'https://static.zdassets.com/ekr/snippet.js?key=cheesecake';document.head.appendChild(script);if ($(window).width() < 600) {<-- Code to hide here -->} I've tried: (1)window.zESettings = { webWidget: { chat: { suppress: true }, }};(2)zE(function() { zE.hide();});(3)$zopim(function() { $zopim.livechat.button.hide();}); It must be possible, as create a link with the below, hides it as desired. <a href="javascript:$zopim.livechat.window.hide();">Hide</a>

Is there a way to use text or keyboard shortcuts to apply macros? I realize you can type to search once clicking on the "Apply Macro" dropdown, but I'd like to know if there's a way to eliminate this step.

Hi guys, Recently there has been an increase in online trolling on our Zendesk live chat and our agents have been subject to profanities directed at them. As well as dissatisfied customers swearing via email also. Is there a way to block profanity through Zendesk? A banned words list where the email / chat will bounce back to the requester? This must be available somewhere! Cheers

Can Zendesk integrate with an Azure App Bot?  If I use qnamaker.ai and then link to the Web App Bot, can I link it to the Zendesk Chat. Probably a direct line integration https://docs.microsoft.com/en-gb/bot-framework/rest-api/bot-framework-rest-direct-line-3-0-concepts Thanks Graham

We want to have Public and Private content. For the Public content we do not want any sign-in (we want users to be able to scan QR codes that link them directly to our product installation manuals without a sign-in step). The rest of our content we want to require users to sign-in. I see under Settings/Security the tick box to enable/disable Require Sign-in. But that is a Global setting for the whole site. Right now we have this enabled (requires sign-in). How do we create a mix of Public (no sign in) and Private (sign in) content?  - With the whole site Security set for "Require Sign-in" I tried to set an individual article to "Everyone" and the user still had to sign in. - Do we need to make the whole site Public (Sign-in not required) and then define whether each article requires sign in? Or is there another way to do this? Thanks      

Hi, After moving to the new ZenDesk integrate chat experience, how do we hide the web widget, while being able to open the chat window only from our own code?Currently, I can do: zE('webWidget', 'hide'), and then when I want to open, I can do: zE("webWidget", "show"); zE("webWidget", "open");, but when the user minimizes the window, the widget is again visible which we don't want. In the previous version we were able to handle the launcher widget separately from the chat window. How do we do that in the current version?

I am trying to show more than 6 articles directly on the home page without having to click on "See All 7 Articles" link. I have tried: https://support.zendesk.com/hc/en-us/community/posts/209186947-List-all-articles-for-each-section-s-on-the-same-category-page. I now see all article safer I click on "See all 7 articles". But, is there a way to have the articles display on the homepage directly without having to click on "See all 7 Articles"?

Good afternoon. Is there an opportunity to view what agents opened the ticket, but came out of it without doing anything?

This is how you can find out the page type (category, section or article), and the corresponding (category, section or article) id: /*** Finds current page type (categories, sections or articles)* and corresponding id ** @return {Object} Returns object with 'type' and 'id' properties*/function getPageInfo () {  var _t = window.location.href.split('/hc/');  _t = _t[1].split('-')[1].split('/');  return {type:_t[1], id:_t[2]}}//USAGE://var page = getPageInfo();//var pageType = page.type;//var pageId = page.id;//console.log(page.type);//console.log(page.id)   Cheers,Diziana (Free and Premium Zendesk Themes and Plugins)

Hey guys   I have a ticket form I want to set that will have due dates that can only be set after the SLA allowance    For example, a request submitted on the 2nd of the Month, which in this example of a Monday, has SLA of 5 working days would ideally have a due date of at least the 9th to account for 5 full working days.  Another example is submitted on the 5th (a thursday) would have a due date of the 12th.  Is this possible with current functionality, or something that I can build a work around for? 

Does anyone have any tips for creating and inserting animated gifs into Help Center articles? I've had some success with inserting movies/videos but that is a bit clunky for the short animations I need. Thanks in advance.

I'm getting $zopim is not defined.   Everything was working well until today. Do you know what could be happending?

Hi Zendesk Community,We are currently using a Plecto Dashboard to show how many incoming Open tickets we have hour for hour. To do this, I have created two different views in Zendesk (two views because we are experiencing trouble counting this, and therefore trying different solutions). 1st view: Open tickets v1Conditions:Ticket: Status Is OpenTicket: Tags Contains none of the following: [Customer Service employees]Ticket: Group Is (current user's groups)2nd view: Open tickets v2Tickets: Status Is OpenTo count the amount of incoming open tickets hour for hour I have linked Zendesk with Google Sheets via Zapier. The connection in Zapier is made with the trigger event "New Ticket", which means that data will be transferred to Google Sheets every time a ticket is added to a view in Zendesk.Now the problem comes. For some reason, not all incoming open tickets

With reference to this article: https://support.zendesk.com/hc/en-us/articles/203661116-Understanding-backlog-evolution Is there an explore recipe to build a query for a trendline to show backlog vs solved tickets over time?

How can I make a report to compare  agents with number of solved tickets compared to a general trend?

Hi there! We can't seem to figure out how to use the time travel feature in Explore. There isn't anything about it in the community and Support said they couldn't help us with it.   What is the time travel feature designed to do? How do we make it work?