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Azure Web App Bots

  • December 18, 2017
  • 5 replies
  • 0 views
G

Can Zendesk integrate with an Azure App Bot?  If I use qnamaker.ai and then link to the Web App Bot, can I link it to the Zendesk Chat. Probably a direct line integration https://docs.microsoft.com/en-gb/bot-framework/rest-api/bot-framework-rest-direct-line-3-0-concepts

Thanks


Graham

    5 replies

    J
    • Jessie17
    • December 21, 2017

    Hi Graham!

    Are you asking whether we'll build an integration, or just whether it's possible and if someone has done it?

    G
    • Graham18
    • Author
    • January 16, 2018

    Hi Jessie

    What I was thinking is that the Q&A is built on the Microsoft side and then ZD Chat Bot can query the QnA database and provide natural language responses.

    Thanks
    Graham

    J
    • Jessie17
    • January 19, 2018

    Hey Graham,

    Let me check with some of our dev support folks and see what we can find out.

    S
    • Schukking,
    • September 12, 2019

    Hi Jessie,

    While reading this post on MS TechCommunity, I was wondering the opposite. Would it be possible to use the ZD KB as source material for the chat bot created in https://www.qnamaker.ai/?

    Thanks :-)

    Brett13
    • Brett13
    • Community Manager
    • September 16, 2019

    Hey Edwin,

    You'd want to reach out to the developer of the chatbot you're attempting to use to see if this is possible. I want to say that it may be possible using the Help Center API, however, you'll want to confirm with them that you can pull this information.

    Cheers!

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