Hi,
I have created a Flow that creates a Case in Dynamics 365 whenever a new ticket is submitted in Zendesk. This is because not all of our employees use Zendesk, but still want to see the customer's tickets (we're not on professional or higher).
The Flow works just fine, but what I would like to do is send the case number of the Dynamics case back to Zendesk in a custom field.
When I try to update the ticket in Flow however, I only get the standard/system fields, and not my custom fields.
Is there any way for me to fill custom fields in Zendesk, from Dynamics, via Flow?
Thanks in advance!
Regards,
Michael
Zendesk Microsoft Flow integration - Missing added fields
Hi Michael, I've found that the Flow connector for Zendesk is quite limited, you couldn't even add a comment last time I checked. I've been using the standard HTTP Request action in Flow and then making changes as PUT requests to the Zendesk API.
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Hey Michael,
Great question!
I'm going to get this added to our monthly Community Roundup article to help provide visibility to other users who may be able to offer up some guidance.
Cheers :)