Hide Web Widget

Hi Lambo.

Would you be comfortable exposing the full piece of code regarding the Widget, then I can take a look.

#helpsome regards,
Thomas de Silva

Zendesk Consultant @ helphouse.io

Hi Thomas,
That's pretty much the full piece of code:
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=XXXXX"></script>
<script type="text/javascript">zE('webWidget', 'hide');</script>

Then elsewhere, I have other functionality to open the chat window where I call:
zE("webWidget", "open");

Hey Lambo,

This is indeed possible. You can use the command "on close". Below is my explanation on how I did it.

1. For some reason, the following code didn't work without actually c/p the Widget inclusion script in the header. So do this.

2. Hide the widget from start, as you already do:
zE('webWidget', 'hide');

3. Implement button to open the widget in the state you want, like you already do:
<button onclick="zE('webWidget', 'show')">Show Web Widget</button>

4. The functionality of closing the widget completely once the end-user minimizes it, do the following: zE('webWidget:on', 'close', function() {
    zE('webWidget', 'hide');
}); 

#helpsome regards,
Simon Blouner
Zendesk Consultant @ helphouse.io