Catch-all

Hello Team, I want to use Zendesk in my app, but I am facing a challenge Actually, my app uses onUserInteraction() on Activity class so that I can track whether users are active or not, otherwise, I will log them out. When I open the Zendesk - MessagingActivity through builder I am unable to track the user's interaction which was blocking me to log the users out of the app  Please let me know if you can help me with this.

Hello, I am trying to have the new custom objects with my trial version. but no one is replying to my last ticket. At least someone should reply. but no one is replying. I am working with an organization that wants to become a partner with Zendesk as We are dealing with the data migration process from the different ERP systems to Zendesk. I am looking to deal with the standard and custom objects in the Zendesk Sales CRM. I have just registered with the new trial Zendesk account last Friday and did the EAP registration also. Please enable the custom objects in my trial version so I can proceed further. Trial version Zendesk url is "sync6400.zendesk.com/". Thanks Sanket    

Now that this feature has moved from a closed EAP to an open EAP, the most up-to-date documentation is available here: Metrics and attributes for agent state and activities

I am losing my mind and I am sure this is very simple!    I want to create a graph to show me the total number of tickets that required agent attention every day. I want to show new tickets, open tickets that had a reply from customers and re-opened tickets. I want the graph to show the trend by day.  I can see the total new tickets created by day, but I cant work out how to add the total number of open or re-opened tickets that required a response from our team. 

Hi, I'm Leo WireBarley DeveloperI have Zendesk Inbound Call Question When a Zendeskfh call comes in, I'd like to see an Admin link to who the user is. Which API should I use to integrate this? RegardsLeo

옆에 필드 값을 위로 보내고 싶은데 가능한 방법이 있을까요? 아래 이미지처럼 빨간칸을 가로로 나열하여 위에서 보이게 하고싶습니다.    하지만 이번 추가된 베타 서비스 기능 layout 은 대화에는 올릴 수가 없도록 되어있습니다.  대화창만 못올리게 한것도 이해가 안가는데 언제쯤 해당 기능이 추가되는지 추가 예정인지는 한지 알 수 있을까요?

We are looking to find out if the following issue is on the roadmap for Side Conversations using Teams:   Currently, in Teams we frequently have users document their issues (or workflows) via screenshots embedded (cut and paste) into the Team thread. When we turned on the Side Conversations for MS Teams, we noticed that the screenshots are not showing up in Zendesk Side Conversations. We are just seeing a blank line. The same thing occurs when a screenshot is included in a Side Conversation - it does not show up in Teams. This is causing considerable difficulty in piecing together an issue since information is stored in multiple places. Can someone let us know if there is a way around this issue? Or if this functionality is on the roadmap?  Thanks!

Hi Can anyone point me in the right direction. I am developing an app and hoping that will be able to put it on the market place at one point.   What is the best method   Create several custom fields using the post method on zendesk ticket fields api then using the GET method to find the custom field ids for usage in my app. I'm currently hard coding custom field ids to store information related to that ticket pulled from a third party api.   Second option Post the information to a third party api database and call it each time the app launches? And primary field will be the ticket id. Also   how the hell do you use install requirements? Fields that will be used in the code eg API keys for a given third party app. Etc etc   Thank you and so sorry for all the questions. Aaron

In this month's meetup for the Zendesk Virginia User Group chapter, we'll be recapping Zendesk Relate 2023: what was covered, key takeaways, and all about the Zendesk AI announcement. This event is free and will be held virtually. If you're a Zendesk user in the Virginia or greater DC area, you're welcome to join!  REGISTER HERE

I was trying to make MC Mobility Support, but I got this: On minecraftmobility.zendesk.com On minecraftmobility7812.zendesk.com Plus, I'm switching. Goodbye Zendesk. 💔

Hi Campers! Thanks for joining me at Camp for a hike through the woods of Managing Agent Accounts. Let's recap our journey. I appreciate you gathering around the campfire and letting me tell a few stories about my real-life experience working at Camp. Here is a link for you fans of the movie Friday the 13th, don't be scared.  For those looking for a quick read, I recommend checking our my book recommendation, Camp, by Michael Eisner. Available at great booksellers and your local library.  Our discussion was guided with my 5 steps to managing agent accounts.  Know what you licensed! Read your service order and if you don't know what it says, ask lots of questions. Monitor and track your license compliance. Get a spreadsheet and track your month to month usage. Develop a simpl

We have integrated Zendesk messaging android SDK and we are facing few issues which are mentioned below 1.Whenever Agent is sending a long paragraph with URL and images then we are not able to see those long messages in the app. 2. If agent doesn't change his status to online but starts interacting with the seller then offline message still goes to seller in the app but that should not happen. 3. Few images are not able to open in app which were passed from Zendesk. 4. If agent changes the status of the ticket to "Closed" then no feedback message is getting auto triggered.  

As the title suggests, I'm trying to POST to the Ticket API (Create or update user endpoint, specifically, for right now) from our HelpCenter instance, and am running into a CORS error message. I can do a GET from the same page and successfully pull info from Tickets, but can't POST anything. Does anyone have any tricks to be able to make that happen? TIA

Hola. En el chatbot de WhatsApp que creé para mi empresa, incluí varios enlaces de artículos creados con Zendesk Guide dentro de cada cuadro de texto que tenían sentido para las necesidades del cliente en ese momento. Por lo tanto, si un cliente necesita restablecer su contraseña de inicio de sesión, puede acceder a uno de los botones "Restablecer contraseña" y el bot enviará un artículo de la Guía que explica cómo restablecer la contraseña. El cliente puede finalizar la interacción haciendo clic en el botón "Finalizar interacción". Sin embargo, cuando trato de rastrear qué artículos están resolviendo la mayoría de los tickets, no puedo hacerlo porque el botón "Finalizar interacción" tiene el mismo nombre para todas las interacciones después de enviar y recibir el artículo. Esto hace que el conteo realizado por Explore incluya clics en todos los botones con el mismo nombre. Por lo tanto, en el futuro, crearé botones con diferentes nombres y administraré qué botones corresponden a qu

Olá. No Chatbot de Whatsapp que construi para a minha empresa, inclui diversos links de artigos, todos criados pelo Zendesk Guide, dentro de cada caixinha de texto que tinha sentido com o que o cliente estava querendo naquele momento. Ou seja, se o cliente precisa resetar a senha de login, ele acessar em um dos botões "Reset de senha", o Bot manda um artigo do Guide ensinando a resetar a senha e o cliente consegue finalizar o atendimento pelo botão "Encerrar Atendimento". Porém, quando eu tento buscar a informação de quais artigos estão resolvendo mais tickets, não consigo rastrear, pois como o botão "Encerrar Atendimento" tem o mesmo nome para todas as finalizações pós envio e recebimento do artigo, a contabilização feita pelo Explore acaba trazendo uma contagem de cliques em todos os botões que tem esse mesmo nome. Por isso, daqui para frente vou criar botões com nomes diferentes e gerenciar quais botões se referem a quais artigos.  Hello. In the WhatsApp chatbot I

I want a functionality in which whenever a user(admin) installs my zendesk support app from marketplace and that time I want to get notify on email . How can I do this?