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Hi, I want to set the size of my app in top bar dynamically. Is there any option like 'flexible' for ticket sidebar. Right now I am using client.resize however it keeps it fixed.

I'm building a side bar app and in one use case the agents have the ability to delete a row. I would like to know if there is a way through Zendesk to send a prompt say "Are you sure? this cannot be undone." When i mocked this out i used: confirm("Are you sure you want to delete this row? You cannot undo this action.") but it seems like i cannot do that while in an iframe. If anyone has any suggestion I would appreciate it. cheers, 

I was looking into triggers and automations, but couldn't find a way to have them fired when a SMS / Text Message fails to be deliveredAnother approach I might have is to look at the audit events with some sort of pooling, but it want to avoid it if possible

When I use in-line images in my help articles, they are fine at first, and then sometimes they randomly break when end-users view the article but they're still fine if you're signed in as an agent or admin. What's causing this? How will it be fixed? Not signed in:   Signed in:   And in the article editor:   Curiously, in the Insert Image modal these images just disappeared, even though they were there originally. There's an image called mceclip1, which is the same name as the first broken image, but it's another image and it works just fine. Is it some sort of name confli

Hi Everyone. In my request form, I have custom field orderno.  I want to concatenate the orderno with subject (that will be Ticket's Title).Currently I have hide the subject field with jquery script and set some default value.  $('.form-field.string.required.request_subject').hide(); // Hide subject  $('#request_subject').val('Insurance new request no:'); // Autofill subject What I want to achieve is when user submit the request form the order no which is enter by user should be included in subject. e.g. orderno= 12124 subject should be like "Insurance new request no:12124" Is this possible ? or what can be best alternate for this

I'd like to create tabs inside our help articles to separate platform-specific information (screenshot below from Gmail support). How do we do this in Zendesk Guide? Is there a script/CSS that can help with converting the specific headers to tab automatically? (ex: if my article has 3 h2, there should be 3 tabs, etc.) Thank you!

When an end-user is on our Help Center and submitting a support request via the web form or widget, I'd like the web form to enable end-users to perform specific self-service actions, such as requesting a refund similar to what Doordash built if their order is missing an item. For example: An end-user would like a refund, and they choose the refund option from one of the ticket fields. The web form or widget will make an API call to the customer's account in Stripe and pull their most recent payments. The end-user will select which payment they'd like to refund. An API call is sent to our backend, where we have a set of conditions that a refund will be processed, such as the amount, if a refund has been requested in the past, and specific account usage information (e.g., the last activity date). If the API response is "true," then an API call is sent to Stripe to process the refund. Stripe will send a response with a status o

It looks like Custom Objects supports only string, integer, boolean and number types. We need to add an element to our custom object that is essentially a picklist but it seems like we cannot do this without hardcoding. I get the following error: {"errors":[{"code":"BadRequest","status":"400","title":"Bad Request","detail":"data.schema object instance has properties which are not allowed by the schema: [\"enum\"]"}]} How are people working around this limitation?  

Hi, I have integrated android sdk to my react native application using native modules. I can get the chat with us button and can open the zendesk support window, but on opening the keyboard it crashes with the error  kotlin.UninitializedPropertyAccessException: lateinit property coroutineScope has not been initialized https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/#add-the-sdk-dependencies.Has anyone faced this issue and is there a workaround / sources to fix this error.

Need to type some info to be displayed in tickets for data sync.

Is it possible to interact with the Time Tracking app via Zendesk APIs?  Specifically, it it possible to add Time to a ticket using an API call?

This is a continuing discussion about the article Working with JSON in the developer documentation.

I'm having trouble finding documentation on the Explore formula error "085f951c". Error message below: The set of calculations isn’t valid. The calculated measure "COUNT(reassignedtickets-e0a3c35608-copy)" references "[tickets_id]" which is as an unknown metric.  I'm trying to find the reassignment rate for different forms using a calculated metric with the following formula: COUNT(Reassigned tickets)  / COUNT(Tickets) I selected both metrics when creating the formula, so I'm unclear why it's indicating that "[tickets_id] is unknown - but also I'm sure why the error references a metric that isn't in the formula above.      

How do we turn off auto-responder in support?

Does anyone know how to get in touch with real Zendesk staff? My Zendesk Sell instance has been down for over a day. No updates from Support. Ticket sitting untouched for over a day "Sales representatives are not available" when I call "Our reception team is not available" when I call Despite really liking this CRM, it's been nothing but problems with Zendesk. Provisioning our account took 6 weeks due to technical issues, and now... my account just disappeared in the middle of a work day! Surely there is someone at Zendesk that can help me. If anyone knows how to get that done, let me know.

Hi everyone,I have a server side app, which display customer info such as name, id, email etc based on currently opened ticket.My next task is to update the Requester name in Zendesk App ( server side app ) if i made changes in Ticket Requester before submit. is that possible?

The yellow highlighted part is the company name. How can i remove that and just stick to the title of the ticket as the subject of the email? 

Hi Team,We are implementing Zendesk Support SDK and for authentication and setting the identity, JWT has been used. After initialization, when we are fetching tickets of users the sdk responds with error “Unauthorized Http Status 401”. After checking the Support Sdk docs, we get to know it may be related to SSL issue but the domain has valid ssl certificates. We use the below command to verify this:"openssl s_client -connect grow-api.reddoorz.com:443 -servername 

Please set an exception handler when accessing localStorage if possible

Is it possible to have the macro list changed based on the ticket form? This would help with macro organization and add efficiency based on the number of macros created.

Hello, I am troubleshooting our integration with Zendesk for one of our clients. I have read the documentation: https://developer.zendesk.com/api-reference/help_center/help-center-api/translations/#create-translation I can not access the Zendesk instance itself, I can only validate information using API. Please allow me to share the investigation results: All of the API Calls were tested using postman with the proper email-token combination for this user. GET https://{subdomain}.zendesk.com/api/v2/users/me.json response 200 OK (modified): "email": "some-client@mail.com", "role": "admin", "verified": true, "ticket_restriction": null, Looks like this account has sufficient rights to properly s

Is there anyway to enable customer to re-enter password during the password reset process?

One of our user facing app crash due to zendesk sdk. Sharing log details: Fatal Exception: java.lang.RuntimeException: Unable to get provider com.zendesk.belvedere.BelvedereFileProvider: java.lang.IllegalArgumentException: Missing android.support.FILE_PROVIDER_PATHS meta-data       at android.app.ActivityThread.installProvider(ActivityThread.java:7428)       at android.app.ActivityThread.installContentProviders(ActivityThread.java:6945)       at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6851)       at android.app.ActivityThread.access$1600(ActivityThread.java:255)       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2085)       at android.os.Handler.dispatchMessage(Handler.java:107)       at android.os.Looper.loop(Looper.java:230)       at an

We've got Zendesk set up for ticketing and within Asana we have the integration set up where you can link a ticket to a specific task. This then populates some ticket details and you can link to the ticket directly as well. Within Asana you can query the task via an API to get the metadata. The Zendesk ticket is actually an attachment and when I view the details of the ticket I get the following: {'gid': '1202623230894952', 'name': 'Ticket name within Zendesk', 'resource_type': 'attachment', 'resource_subtype': 'external'} The gid variable is the object ID within Zendesk. The name is simply the title of the ticket in Zendesk. What I don't see is the Zendesk ticket ID or URL (required to input in the GUI to link the ticket). It's not clear to me how this metadata can reliably link to a ticket in Zendesk since the title of a ticket can easily be duplicated. When I search the Zendesk API documents for tickets I don't see any ID sim

Hi all, Is there a way to get the ticket reference number from Explore?