How can I trigger a webhook whenever an SMS fails to send ( undelivered / failed ) ? | Community
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How can I trigger a webhook whenever an SMS fails to send ( undelivered / failed ) ?

  • July 5, 2022
  • 1 reply
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Alejandro14

I was looking into triggers and automations, but couldn't find a way to have them fired when a SMS / Text Message fails to be delivered

Another approach I might have is to look at the audit events with some sort of pooling, but it want to avoid it if possible

    1 reply

    Tipene
    • Tipene
    • July 28, 2022

    Hey @alejandro14,

    One way you could go about this is by setting conditions on the trigger to listen for the system comments that are generated when a SMS delivery failure occurs.

    The comment text strings I've used here are "We couldn't deliver this message" and "We couldn't send the message".

    I hope this helps! Let me know if you have any questions. 

    Tipene

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