Zendesk - How to detect if I Change (before submit) Requester Name in opnened Tickets.

Hey @richestsoft!

Changes you make to the requester of a ticket will be available to the ticket.requester object immediately, even before you hit submit. This means that you'll be able to access the new requester data in your app and manipulate as needed be prior to the ticket being saved e.g:

const getRequester = async () => {
  const requester = await client.get("ticket.requester");
  const requesterName = requester['ticket.requester'].name;
  console.log(requesterName);
};

Thank you for you response.
This is not working for me when I change requester name.

I am sharing my script what i am trying to do.

Its a server side app developed in nextJs

const [requesterName, setRequesterName] = useState(null);

const getRequester = async (client) => {
     const requester = await client.get("ticket.requester");
     const _requesterName = requester['ticket.requester'].name;
     console.log(_requesterName);
     setRequesterName(_requesterName)
};

var client = ZAFClient.init();
getRequester(client);

in the html section

<p>{requesterName}</p>

Update

the following worked for me.

if (client) {
    client.on('ticket.requester.name.changed', function(e) {
        console.log("name is :", e)
    });
} 

Hey @richestsoft,

Thanks for the update - I'm glad you've got it working!

Have a great day :)

Tipene