Hi all,
Is there a way to get the ticket reference number from Explore?
Ticket reference number
Hi Brett
I Need to reference the ticket id number aging the original ticket id
suppose an agent creates a Zendesk ticket id and sends it to the relevant person and then the seller follows up again on the same ticket id.
Hey Deepak,
Are you referring to the Ticket ID or the message ID that threads the responses to a ticket?
If you're referencing the message ID then there's no way to pull that data into Explore.
What report exactly are you trying to create?
Are you referring to the Ticket ID or the message ID that threads the responses to a ticket?
If you're referencing the message ID then there's no way to pull that data into Explore.
What report exactly are you trying to create?
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You should be able to add the Ticket ID attribute to your Explore reports as mentioned in our reference guide here: Metrics and attributes for Zendesk Support
Let me know if that's not what you're looking for!