Zendesk SDKs

Hi. I'm using  ZendeskSDKMessaging 2.15.0 on PackageManager in iOS Projectmy company's app is experiencing crashes, and i have crash logs on Firebase.

Hello, Is there a way to use offline ticket forms with the SDK?Our app developer has enabled the form to display in our App, but when agents are offline it simply prompts "Chat with an agent", then says "To contact you when someone is available, I need some more information."Then it asks for the name and email only, no description of the issue that we can actually use to follow up without requesting more information.  

Hi I'm currently adding messaging-android: latest_version and removing com.zendesk:chat is JTW the only way to authenticate users? we used to have  VisitorInfo.builder() and AnonymousIdentity.Builder()  also, do we have an option to add the initial message? similar to  chatProvider()?.sendMessage??

HiWe just implemented the Web widget sdk into our ios and android apps.Working well on iOS, however on Android I get a black screen when launching the messaging activity Zendesk.instance.messaging.showMessaging(requireActivity()) The sdk seems well initialized ahead of that as I dont get any error message when the Channel key is properly provided. in the logcat I can see:  Failed to create appUser.                                                                          retrofit2.HttpException: HTTP 400  or  Creating a new errorStateretrofit2.HttpException: HTTP 400  Adding a breakpoint in the retrofit code showed up the following api body error:

Hello, I have set up custom user fields that I would like to populate from the iOS Zendesk SDK. For example, I want to send metadata from my app and associate it with a user. I have been able to achieve this using Postman and hitting the API directly. However, with the SDK, the only two fields I see that are supported are name and email, unless I am missing something. Can anyone point me in the direction of how to do this using the SDK.

Hello, I have a use case where the ZIS flow goes into a certain state and then needs to change an already initialized value. I am having a hard time finding documentation on how to change a value using a transform action. Is this possible? "modifyValue": {       "Type": "Action",        "ActionName": "zis:common:transform:Jq",        "Parameters": {           "data.$": "$.data",            "expr": ' < expression to modify value to an empty string or Null >'           },            "ResultPath": "$.ChangedData",            "Next": "nextAction" },   Thanks

I have to get only the actual message from the thread in an email-type ticket using client SDK.   client.get('ticket.conversation').then((res: any) => resolve(res['ticket.conversation']));

I want to authenticate the user with zendesk so he will not have to type is name or anything. So I had the widget to my web site and after login I create a JWT and log the user to zendesk using the code bellow. But, when I send the JWT I receive an error that my JWT is invalid but I have followed the format defined in the documentation. Enabling authenticated visitors in the Chat widget – Zendesk help https://api.smooch.io/sdk/v2/apps/62a3555aac1ecd00f2421c67/login {error: {code: "invalid_auth", description: "Invalid JWT"}}

Hi, I'm trying to develop a custom application where I have to interrupt the ticket save event, I have created it using React and a middleware.Using the client, I can get the current user and other data but for some reason, the events are not triggering.

So basically we are using Zendesk ticket API to create a ticket in Zendesk at the time of the creation of the ticket we need to send an SMS to our customer since due to security concern our SMS API work in a three-step process(One API to create a token, 2nd to shorten the URL and last to send the sms using the token). To face this we create a background application that works on tickets. saved event but everything works fine, when we create the ticket using the Zendesk portal or support add a manual ticket option

When I use the messaging SDK (for iOS mobile, not web widget), I want to modify the style of the header close button, but it does not take effect.  how can i do ？  The code is as follows: 

I have encountered some issues while embedding the Help Center into my iOS app: How can I add different forms for submitting tickets or contacting us through the Help Center in the app? How can I display the ticket status to end users? How can I customize the look of the Help Center in my app?  

I have created Brand 2 and while adding mobile SDK for this zendesk doesn't gives me option to select brand and is taking brand1 as default. How can I set up different mobile SDK for multiple brands?  

Hello. We are using the Messaging SDK for chat messages. When a conversation is created from the chat, we would like to capture the conversation ID for our audit purposes. Is there an API end point for us to retrieve the conversation ID as soon as a new conversation starts?

Hello,  I have just released an app that using ZendeskSDKMessaging. Using cocoapods to integrate: pod 'ZendeskSDKMessaging', '2.2.3' After few days integration, I could see one crash that effecting our crash free users. The crash report is came from Firebase Crashlytics, and the report as below: Crashed: com.apple.NSURLSession-delegate EXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x0000000000000000 Crashed: com.apple.NSURLSession-delegate0  libswiftCore.dylib             0x3c97c8 swift_isUniquelyReferenced_nonNull_native + 381  ZendeskSDKConversationKit      0x8a018 _hidden#9866_ + 4319223832 (__hidden#447_:4319223832)2  ZendeskSDKMessaging            0x70120 _hidden#8854_ + 202 (__hidden#7395_:202)3 &nbs

We have noticed that when authenticating users, if the email address in the JWT that we return from our Zendesk JWT endpoint contains an email that matches an admin/support agent email on our Zendesk account, the authentication fails. Whilst this doesn't impact on our SDK integration for our end customers, it does make it very tricky for us to test our integration internally, because we typically use our work email as the same login email for our own system as we do for Zendesk. This means anyone within our organisation using their own internal test account is unable to see the Zendesk support/help screens in our iOS app because their email matches their Zendesk agent email address. What is the reason for this restriction? Can you remove this restriction please?

Estamos desenvolvendo um app em Flutter e gostaria de saber como está a questão de integração do Zendesk SDK com essa tecnologia? Alguém consegue me ajudar a esclarecer essa situação ?

Hello,  I have just released an app that using ZendeskSDKMessaging. Using Cocoapods to integrate: iOS: 16.5.0Model:iPhone 12 Pro Max pod 'ZendeskSDKMessaging', '2.12.0' After integration, I could see one crash that effecting our users. The crash report is came from Firebase Crashlytics, and the report as below: Crashed: com.apple.main-thread0  ZendeskSDKConversationKit      0x5fa64 __swift_memcpy65_8 + 457881  ZendeskSDKConversationKit      0x5cd14 __swift_memcpy65_8 + 341882  ZendeskSDKConversationKit      0x61dc8 __swift_memcpy65_8 + 548483  ZendeskSDKConversationKit      0x82234 __swift_instantiateGenericMetadata + 37644  Zend

As the final release of iOS 17 is coming, I was trying to build my current project against this version in the new Xcode 15, but build failed for all Zendesk modules (ZendeskSDKConfigurationSDK, ZendeskMessagingAPISDK, ZendeskSupportSDK, ZendeskCoreSDK, …), with the following error: DT_TOOLCHAIN_DIR cannot be used to evaluate LIBRARY_SEARCH_PATHS, use TOOLCHAIN_DIR instead Is there a workaround yet? A new version coming?

1. Did login using jwt. Zendesk.getInstance().loginUser(jwt) 2. Tested push notifications - getting push notifications. 3. Did logout Zendesk.getInstance().logoutUser 4.Tested push notifications - Not getting push notificationsIs this an expected behavior that after doing logout we will not get the notifications ?

I see this note in the documentation: "You can initialize the Support SDK in your Application subclass, in an Activity, or anywhere you have access to a Context. Zendesk recommends initializing as early as possible, such as at application start time." https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/sdk_initialize/ Any major issues with initializing more "on-demand" (before or when the user is going to access help information, for examp

Hi Zendesk support team,   I am using android messaging sdk (v2.3.0). The issue is the sdk doesn't open when user taps zendesk notification from quit state. it is working well on background and foreground state but not on quit state. Is it app developer responsibility or sdk issue?   Thanks

I follow these two links to sign in using JWTBuilding a dedicated JWT endpointAdding JWT to the Unity SDK But after that still i got 401 error, I need help to fix out these one. Or where am i wrong for that

Hi there!I'm trying to create a ticket using ZDKRequestProvider().createRequest() function but I'm having this error  ZendeskCoreSDK.IdentityCheckInterceptor.IdentityCheckError.identityMismatch The user is already Identified (as Anonymous) and I'm always get this error which I can't find any documentation aboutExample of the code: import SupportSDK import ZendeskCoreSDK func onSubmitTicket() {         let request = ZDKCreateRequest()         request.

  Other than the  PushResponsibility  api which returns MESSAGING_SHOULD_DISPLAY , MESSAGING_SHOULD_NOT_DISPLAY or NOT_FROM_MESSAGING.  is there any other way to check if the notifications are from Zendesk Messaging. Sharing the notification payload details below  {conversationId=50a86chdjhdf25e93a8807b, origin=SupportKit, smoochNotification=true, message={"role":"appMaker","source":{"type":"zd:agentWorkspace"},"authorId":"00uf5we4jkhdjd4R70h7","name":"XYZ Inc","avatarUrl":"https://xyz-abc.zendesk.com/images/0000/default-avatar-80.png","_id":"6516977ca8419b3e","type":"text","received":1695388.078,"metadata":{"__zendesk_msg.agent.id":"agent:42475713","__zendesk_msg.id":"","__zendesk_msg.source_type":"sunco_web"},"text":"Hello , how are you ?"}} Can i put a check if conversationId is present in the notification