messaging sdk doesn't open when user tap notification from app quit state | Community
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messaging sdk doesn't open when user tap notification from app quit state

  • April 26, 2022
  • 7 replies
  • 0 views
La10

Hi Zendesk support team,

 

I am using android messaging sdk (v2.3.0). The issue is the sdk doesn't open when user taps zendesk notification from quit state. it is working well on background and foreground state but not on quit state. Is it app developer responsibility or sdk issue?

 

Thanks

    7 replies

    Eric27
    • Eric27
    • April 26, 2022
    Hey La,

    To confirm, you're saying that when the app is killed and a user clicks on a push notification it isn't opening the messaging UI? 

    Thanks! 
    La10
    • La10
    • Author
    • April 26, 2022

    Hi @eric27

    yes correct

    Eric27
    • Eric27
    • April 26, 2022
    Hey La,

    We patched an issue with this in the 2.3.0 release. If you're still experiencing it, we'd need to take a closer look. Can you share the code snippets of your push notifications implementation?

    Thanks!
    La10
    • La10
    • Author
    • April 26, 2022

    Hi Eric, 

    I use custom MessagingService, but didn't change much from the documentation. Also, I am using in react native project FYI.

    La10
    • La10
    • Author
    • April 26, 2022

    Eric27
    • Eric27
    • April 26, 2022
    Hey La,

    Unfortunately we don't support React Native so I'm not going to be able to assist with debugging this. I'm going to leave this post open though to see if anyone from the community can assist. 

    Apologies!
    장우전
    • 장우전
    • October 5, 2023

    Is there any updates here?

    When user taps a Zendesk notification received from foreground or background state, then ConversationActivity started, but MainActivity started from quit state.

    Is there any differences between when displaying notification by app state on NotificationProcessor.displayPushNotification? @eric27

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