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Background Ticket.saved Event

  • October 16, 2023
  • 1 reply
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Harshit

So basically we are using Zendesk ticket API to create a ticket in Zendesk at the time of the creation of the ticket we need to send an SMS to our customer since due to security concern our SMS API work in a three-step process(One API to create a token, 2nd to shorten the URL and last to send the sms using the token).

To face this we create a background application that works on tickets. saved event

but everything works fine, when we create the ticket using the Zendesk portal or support add a manual ticket option
but when we try to create the ticket using POSTMAN the ticket.saved event won't fire.

    1 reply

    Tipene
    • Tipene
    • October 20, 2023

    Hi Harshit,

    Are you creating the ticket in Postman directly in a solved status, or creating the ticket via API then moving it to another status in the UI after that? 

    The ticket.save event is a UI event so will only be triggered when a user clicks the submit button to action a save. You may want to take a look at some of the other events available such as ticket.updated, which does trigger for API updates.

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