Catch-all

In my reports i select a data  filter Talk number: and i select the zendesk number. I also make sure to show (display) the choosen filter attribute on the report.  So the manager who sees the report will see also which filter has been selected (the phone number will be visible under data filter) Now instead of displaying that Zendesk number, which is a number the managers don't know by  heart; i would have preferred if i can make an 'alias' for this number ; let's say i 'll name the number Brand C phone number. So in the report instead of the Talk number visible , it would nicely show : Brand C phone number. And this for all the other numbers we have from Zendesk.  Could this be implemented? Brecht

What is the problem? Zendesk API users cannot specify the creation date while creating a side conversation on a ticket.   Why is it a problem? In my case, I am doing an internal ticket migration. A portion of tickets to be migrated have side conversations and there is no way for me to replicate the old side conversations creation date, migrated tickets will have the wrong creation dates for their side conversations.   How do you solve the problem today? I couldn't.   How would you ideally solve the problem? Extend the message object with a "created_at" property. https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_con

Currently the Deleted ticket view only has the columns ID, Subject, Date Deleted, and the Deleted By columns.  In other views, we are able to add in additional columns such as Requestor, Group, and Assigned to Agent. The issue: Deleted tickets are not searchable and we are unable to add more context to the Deleted ticket view. The impact: For admins that are working in multi-brand instances with many teams and many emails, it is challenging to find deleted tickets. We want to be able to search more easily for deleted tickets rather than guessing at the titles or having to hover over each individual ticket. This would be a time savings and more efficient for our team. The current workaround: Having to hover over tickets individually one by one. What we would like to see happen: Be able to add additional columns to the Deleted tickets views similar to other views as well as to b

I would like to have a field such as "associated deal" where I could choose from the deals list and link one deal to another.

If I change my timezone in my Support profile, for instance, to help troubleshoot what numbers a coworker in another country is seeing in Explore, the time that I receive explore emails changes. This is extremely unwanted.  For example:  I typically am in UTC +0 on my profile. I set up an email to arrive at 15:00, so that I get a scheduled dash at 8AM PST. It worked great, until I happened to switch my timezone to PST to troubleshoot something in that timezone, and suddenly I got my scheduled email at 15:00 PST. This gets worse and messier when I tell you the reason I scheduled the 8AM email, is to be able to copy the contents out to a spreadsheet daily, to be emailed to a bunch of people, so that the timezone on the report we all look at is static, because Explore won't let you send a scheduled dashboard in a specific timezone, and we need everyone to look at the same numbers. It's extremely difficult to coordinate this already, the time an email sends should

If a name is entered, that somewhere in the result window a "create contact / lead / company" is and there the search input is deposited as a name for the new contact. (Or phone / email )

Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This quarter, we’re building further on these values, so we can help you do what matters most: keep customers happy.  Watch the recording of our May What's New at Zendesk webinar, we share tips and tricks for new functionalities that enable your business to: Move conversation across channels with messaging—so customers can get help anytime, anywhere, and in 17 different languages Create reusable content across multiple articles or help centers—both internally and externally—to solve FAQs faster Improve agent experience with updates to the Agent Workspace that keep teams focused and reduce frustration Utilize new app integrations with updates to Shopify, AWS, Discord, and more We hop

Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This quarter, we’re building further on these values, so we can help you do what matters most: keep customers happy.  Watch the recording of our May What's New at Zendesk webinar, we share tips and tricks for new functionalities that enable your business to: Move conversation across channels with messaging—so customers can get help anytime, anywhere, and in 17 different languages Create reusable content across multiple articles or help centers—both internally and externally—to solve FAQs faster Improve agent experience with updates to the Agent Workspace that keep teams focused and reduce frustration Utilize new app integrations with updates to Shopify, AWS, Discord, and more We hop

Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This quarter, we’re building further on these values, so we can help you do what matters most: keep customers happy.  Watch the recording of our May What's New at Zendesk webinar, we share tips and tricks for new functionalities that enable your business to: Move conversation across channels with messaging—so customers can get help anytime, anywhere, and in 17 different languages Create reusable content across multiple articles or help centers—both internally and externally—to solve FAQs faster Improve agent experience with updates to the Agent Workspace that keep teams focused and reduce frustration Utilize new app integrations with updates to Shopify, AWS, Discord, and more We hop