Hey Zendesk team -- we would appreciate your guidance on the following when you get a chance
- We are currently adding a parameter to the installation process, which will require the user to input either "url1.company.com" or "url2.company.com" (example obfuscated urls)
- We have set the default value as "url1.company.com"
- When testing updating a user from our current listed application to a new version with this field, the default
value"url1.company.com" is getting ignored - We cannot set a fallback value as that functionality does not support "signed" functionality
- We would like to understand how we can ensure that the default value is populating for accounts and is getting used
We have reviewed this documentation, but would appreciate your guidance on next steps. The Zenedesk documentation: The
default value is used to populate the parameter form field when the admin installs or updates the app. However, it will not take effect for existing parameters where a value has already been set. Don’t use the default value as a fallback value. If your app needs a fallback value, implement it in the app