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Zendesk Apps Framework (ZAF)

Zendesk Apps Framework (ZAF)

538 Topics
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538 Topics

posted in Zendesk Apps Framework (ZAF)

Zendesk Guide Center SSO enable setting

We are facing an issue where if we enable SSO in the Zendesk configuration settings, the regular sign-in and forgot password doesn’t work in the Zendesk portal. Please guide us, so that we can use the Sign-in and forgot password features even when the SSO is enabled in the settings.

4 years ago

Agus12

posted in Zendesk Apps Framework (ZAF)

How can I customize the top bar to automatically open when the page loads?

4 years ago

Equipe12

posted in Zendesk Apps Framework (ZAF)

Zendesk Sell Call Summary page

We are developing a phone platform integration with zendesk sell. How can we pop up call summary modal to an agent after his call ends? Is there a top bar app action to do that or via REST API?

4 years ago

Matthew29

posted in Zendesk Apps Framework (ZAF)

Navigating views from Top Bar app

Hi! I'm building a simple app to navigate views via an app that drops down from the Top Bar. Similar to Quickie Plus (or the old free version, Quickie) and I'm unable to get the browser to go to a new page. All the methods that StackOverflow suggests are blocked. eg. <ahref="#"onclick="top.window.location.href='{{this.link}}';"> Gives an error of Unsafe attempt to initiate navigation for frame with origin 'https://<subdomain>.zendesk.com' from frame with URL 'http://localhost:4567/iframe.html?origin=https%3A%2F%.zendesk.com&app_guid=d81a3df6-a20c-4ace-a6ac-5a6b8deb7d62'. The frame attempting navigation of the top-level window is sandboxed, but the flag of 'allow-top-navigation' or 'allow-top-navigation-by-user-activation' is not set. Can I have some guidance as to how to implement this? Thanks!

4 years ago

Ryan36

posted in Zendesk Apps Framework (ZAF)

Endless Error/Reload Cycle in App Scaffold

I started with the app_scaffold repo and modified `src/templates/default.js` to render my simple list of hyperlinks. When I uploaded to our Zendesk instance, it rendered correctly, but lots of errors were thrown in the devtools console. Uncaught (in promise) TypeError: Cannot read properties of null (reading 'parentNode') at n.render (app.js:1) To debug, I pulled out most of my code until my default.js file was virtually empty. export default function () { console.log('default.js'); var client = ZAFClient.init(); return '';} This resulted in an endless cycle of the reading 'parentNode' error and default.js being reloaded (in a ~2 second cycle). If I comment out the ZAFC

4 years ago

Gayathry

posted in Zendesk Apps Framework (ZAF)

ticket.saved event triggering twice for every ticket save.

I have build a background app using ZAF, the purpose of which is to track changes in ticket field values and call an api on my server if specific conditions are met. I am making use of the ticket.saved event as mentioned in the documentation. However, on saving a ticket, the event is called twice - once during update and once during save. Is there a way for me to avoid this "double trigger" issue? Or is there some other event or similar hook that can help me serve the purpose? If anyone of you know a solution to the issue,could you please help?

4 years ago

Jose27

posted in Zendesk Apps Framework (ZAF)

Zendesk App Button

Hi, In modal.html, create a button. In the first function getData(), I can retrieve the sunshine object ID dynamically. Is there a way to also retrieve the ticket.requester.id and the sunshine.object.id in the buttonOrder() function? I bold these two variables in the function. Any guidance is appreciate, thanks!   <body><button class="c-btn c-btn--primary" onClick="buttonOrder()">Buy Product</button></body> var client = ZAFClient.init();client.on('app.registered', init);function init(){var hashes = window.location.hash;var param = hashes.split('&');id = param[0].replace('#','');requester_id = param[1];getData();};//Function - Get data from custom objectsfunction getData(){//Get object's attributesvar objectSettings = {"url": "/api/sunshine/objects/records/" + id};client.request(objectSettings).then(function(response){

4 years ago

Raven11

posted in Zendesk Apps Framework (ZAF)

Basic App functionality with custom fields

Hello! I'm using a basic tutorial from the site that looks like this: var client = ZAFClient.init();client.invoke('resize', { width: '100%', height: '200px' });client.get('ticket.subject').then(function(data) {var z_subject = data['ticket.subject'];console.log('Ticket Subject is ' + z_subject); This prints the subject line to the console no problem. But what I want to do is something like this: var client = ZAFClient.init();client.invoke('resize', { width: '100%', height: '200px' });client.get('ticket.custom_field_12312321').then(function(data) {var zFieldValue = data['ticket.custom_field_12312321'];console.log('The Field Value is ' + zFieldValue); I want to get to a custom field value to display just like the subject displays and I can't figure out the right syntax. Thanks in advance!

4 years ago

Leafworks12

posted in Zendesk Apps Framework (ZAF)

client.get('ticket.requester.groups') is empty until open requester tab

Hello everyone,I found the issue, that client.get('ticket.requester.groups') returns no groups until you open the ticket requester tab and then go back to the ticket page.Is there a way to bypass it, or is it a bug that going to be fixed in near future?Best regards,Andriy

4 years ago

David65

posted in Zendesk Apps Framework (ZAF)

ZAFClient requests are not coming through to our server since yesterday

Hi Within our app we are doing a ZAFClient request to our server to retrieve some data. This has worked for a couple of years but yesterday it just stopped working (app went blank). After troubleshooting we could establish the server side was working just fine, requests were coming through. In the JS-console we could see an error on app load and it looked like this: Req: https://[instance].zendesk.com/proxy/v2/apps/secure/https%3A%2F%2F...Resp: HTTP 504, Proxy error: Errno::EPROTO We use Lets Encrypt SSL on that particular server. Given that LE root certs expired 30 Sep 2021, does this have anything to do with this sudden problem? When looking via tcpdump we can see the sslhandshake coming in but then disconnects without request.  I would appreciate feedback on this topic, thanks in advance. 

4 years ago

Megumi

posted in Zendesk Apps Framework (ZAF)

ZAF request proxy can send form data?

I'd like to send form data from ZAF client using proxy. I want to do like this. curl -X POST "https://external.server/" -H "X-API-Key: ..." -H "Content-Type: application/x-www-form-urlencoded" -d 'test=1234' but, if I do the following code, the parameter was converted to query string. var options = { url: "https://external.server/", method: 'POST', secure: true, headers: { 'Content-Type': 'application/x-www-form-urlencoded', 'X-API-Key': '{{setting.api_key}}' }, data: "test=1234"};client.request(options); The actual network request on browser had weird parameter.

4 years ago

David56

posted in Zendesk Apps Framework (ZAF)

how can I create an application that runs periodicall

Hello, Zendesk developer team.I have a question, how can I create an application that runs periodically without entering the ticket.?Is there a tutorial?  

4 years ago

ivan24

posted in Zendesk Apps Framework (ZAF)

Cors issue during Auth flow

Hi   During the last step of the Auth flow (Posting a form back to zendesk) I get a cors issue:Access to XMLHttpRequest at 'https://xxx.zendesk.com/zendesk/channels/integration_Service_instances/editor_finalizer' from origin 'https://our-own-server.be' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.I was wondering if somebody had this same issue and how I can resolve this?Thank you in advance Kind regards Ivan

4 years ago

Josh21

posted in Zendesk Apps Framework (ZAF)

How to create an app (video tutorial resources)

Hey everyone! I am new to Zendesk. I need to create a custom app to display all the organizations linked to a user. What are the best video tutorials out there that I should watch to get started?

4 years ago

Eddy13

posted in Zendesk Apps Framework (ZAF)

ZAF - Pass information from App to Drop Down Menu

Hi, I'm trying to create an app that hits one of our external databases, and from it get information that is not in Zendesk, like each name of a location attached to a single organization, and then pass that information into a custom field, a drop-down menu so that agents can select the appropriate location. I found some details on how to do this using a text custom field but not a drop-down menu one. Sample: XXXX1 = text custom field client.set('ticket.customField:custom_field_XXXX1', localStorage.pick); Thanks for your help. 

4 years ago

Jujung

posted in Zendesk Apps Framework (ZAF)

zat validate and package error

I get this trouble for tows days almost crazy ... oker@jujungdeMacBook-Pro demo01 % gem list execjs *** LOCAL GEMS *** execjs (2.8.1, 2.7.0) ==================================================== oker@jujungdeMacBook-Pro demo01 % ruby -rexecjs -e 'puts ExecJS.runtime; puts ExecJS::VERSION; puts ExecJS.runtime.name' #<ExecJS::MiniRacerRuntime:0x00007fef048ccf08> 2.8.1 mini_racer (V8) =========================================== but i can user 'zat server' or other commands. only validate,pacakge,update this three commands have trouble. please help me , thank you。

4 years ago

Nisha

posted in Zendesk Apps Framework (ZAF)

zat validate error: `block in invalid_location_error': undefined method `name' for nil:NilClass (NoMethodError)

I am able to run the zat server and could make changes, I wanted to validate and package and I am getting this error. Can anyone help please? Thanks a ton!Extract from the error is: ruby-2.5.1/gems/zendesk_apps_support-4.29.10/lib/zendesk_apps_support/validations/manifest.rb:272:in `block in invalid_location_error': undefined method `name' for nil:NilClass (NoMethodError)

4 years ago

james59

posted in Zendesk Apps Framework (ZAF)

Apps framework - Talk events

Hello   Is there a way to develop an app using the framework that can intercept Talk events?  Here is a rough outline of what we'd like to accomplish:   1) Call comes inbound to talk 2) app intercepts incoming call event and incoming phone number 3) app opens browser window in another web-based sass product (built by our internal team) 192.168.10.1 10.0.0.0.1 192.168.1.254 4) our product calls the talk api for the zendesk customer record The problem is I cannot find the documentation for the events related to talk. This guide for example, seems to suggest there are events to incept. How do I find them?

4 years ago

David56

posted in Zendesk Apps Framework (ZAF)

it is possible to update the app every time the status changes.

Hi, I'm new to creating apps in zendesk support, it is possible to update the app every time the status changes.  

4 years ago

Pakpoom

posted in Zendesk Apps Framework (ZAF)

jQuery read content in external html file inside project

  In my iframe.html, I have "select element" and when it change, it will call my javascript function which read content from external html file, located at assets/template/xxx.html, using command $.get("path_to_file", callback(){}) .  When I test on my local, the program run properly but when I deploy to server it get error below: https://521412.apps.zdusercontent.com/521412/assets/templates/xxx.html 403 Please suggest Thanks  

4 years ago

Support23

posted in Zendesk Apps Framework (ZAF)

External links in tickets created in Internal notes after creating a ticket

Hello!   Unfortunately, I couldn't find this topic here in the Community. We need to make links to Amplitude, so they'll be created automatically and posted in the ticket in Internal notes when a ticket is created by a client. Here is an example of such a link: http://link.ru/?email=name@gmail.comHow could we make such a feature? Does Zendesk have something which might help?

4 years ago

Bozhidar12

posted in Zendesk Apps Framework (ZAF)

Seen "setTimeout" but not "app.willDestroy". I couldn't find an event called willDestroy in the ZAF documentation.

I'm seeing some warnings when I try to publish a Support application, and one of those errors is the following: JS: App Willdestroy - Seen "setTimeout" but not "app.willDestroy"Based on that warning, I assume it's good practice to have something that clears up setTImeout and I guess that thing is an willDestroy event. The problem is that I scoured through the documentation and couldn't find anything related to willDestroy so I'm kind of clueless how to prevent this warning.Thanks for taking the time to read this, and I'd greatly appreciate any help.

4 years ago

Chris64

posted in Zendesk Apps Framework (ZAF)

Loading data into modal differently between tabs (Please help!)

Hi, this is causing me to pull my hair out a bit... So, I have a ticket_sidebar app client that has a button on it.This button triggers a modal. As the button / sidebar can't send data to the modal, it waits for the modal to start, which then looks through the client.instances and finds a "ticket_sidebar" instance, loads that client, all good. The problem happens when that modal is closed, we go to a new ticket, and the button is pressed again.In this new window, the ticket_sidebar instance is different than the last one (ticket_sidebar instances persist between tabs and join the .instances array.Currently the check in the modal, for which "ticket_sidebar" instance to grab is just: if (instances[instanceGuid].location === 'ticket_sidebar') {// return modalClient.instance(instanceGuid)// } Now we have a problem, as we don't know which of the "ticket_sidebar" instances to grab, in order to pu

4 years ago

Christos12

posted in Zendesk Apps Framework (ZAF)

Keeping ZAFClient state across iframe reloads (feature request)

Hello all, We are developing a zendesk app that is loaded inside an iframe. ZAFClient is correctly initialized on the first request but the state (app_guuid, origin) is not persisted between full reloads of the iframe, as a result the reloaded iframe cannot initialize a ZAFClient instance. There are a few workarounds to that, most of them a bit hackish or difficult to implement (e.g. using a SPA that holds the state). We were thinking of another solution, what if Zendesk exposed an additional postMessage API (e.g. by responding to a 'getZAFParameters' message) that returned the app_guid & origin. It seems simple & clean, the parent Zendesk window has the full state and knows the app_guid since it created the iframe in the first place. Would that sound like a reasonable addition? ps: we are currently experimenting with a double iframe solution, where the wrapper iframe keeps app_guid and proxies message between Zendesk and the inner applicat

4 years ago

Eduardo18

posted in Zendesk Apps Framework (ZAF)

Can't retrieve localStorage on testing

Hi, I'm trying to retrieve data from localStorage on testing, but it's not possible since data is stored in localhost context (and not top). I'm using the code snippet from your docs to set and get localStorage data. What should I change to get data?

4 years ago

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