client.get('ticket.requester.groups') is empty until open requester tab | Community
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client.get('ticket.requester.groups') is empty until open requester tab

  • October 12, 2021
  • 3 replies
  • 0 views
Leafworks12

Hello everyone,

I found the issue, that client.get('ticket.requester.groups') returns no groups until you open the ticket requester tab and then go back to the ticket page.

Is there a way to bypass it, or is it a bug that going to be fixed in near future?

Best regards,
Andriy

      3 replies

      Tipene
      • Tipene
      • October 12, 2021

      Hey @leafworks12,

      Thanks for reaching out!

      Would you mind sending through the relevant code so I can take a look into this for you? Just be sure to redact any sensitive information.

      Thanks!

      Tipene

        Leafworks12
        • Leafworks12
        • Author
        • October 14, 2021

        Hey Tipene,

        I just tried to make the app from scratch, and it worked. I don't have time to debug the actual app right now, and it's hard to put all relevant code because there're a lot of files.
        Basically, I call client.get('ticket.requester.groups') in the root of the app, but it doesn't work. Maybe, it was a temporary issue or related to browser cache. Anyway, I'll get back here if this problem still persists.

        Thanks,
        Andriy

        Tipene
        • Tipene
        • October 14, 2021

        No worries, be sure to let me know if you run into the issue again!

        Thanks,

        Tipene

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