Zendesk Apps Framework (ZAF)

Hi, I am attempting to install ZAT by following the steps here: https://developer.zendesk.com/documentation/apps/zendesk-app-tools-zat/installing-and-using-the-zendesk-apps-tools/ I am installing on a Macbook Pro 2020 (w/ M1 chip) - I am installing against an alternate version of Ruby from the system default (v3.0.2). The latest version of xCode CLI is also installed. However, ZAT is failing to install, when it reaches the nokogiri gem - the error I am getting is: gem install zendesk_apps_toolsBuilding native extensions. This could take a while...ERROR: Error installing zendesk_apps_tools:ERROR: Failed to build gem native extension.current directory: /Users/sf/.gem/ruby/3.0.2/gems/nokogiri-1.10.10/ext/nokogiri/Users/sf/.rubies/ruby-3.0.2/bin/ruby -I /Users/sf/.rubies/rub

This is a continuing discussion about the article Request header requirements for Marketplace apps in the developer documentation.

Hi everyone, I have an attachment on internal note and I want to fetch it from my custom app. I was trying to use comment.attachments() to get the attachment file from the comment, however it doesn't return the real File, it's just return the details of the attached file (like filename, contentType, contentUrl, thumbnailUrl, and token). So I am thinking to create a new File by making a new blob from attachment.contentUrl(), but I can't get it due to CORS error when I am trying to get the attached file using the fetch function. This is my code: this.ticketObj = await parentClient.get('ticket')const attachmentObject = this.ticketObj.ticket.comment.attachmentsconst blobFile = await fetch(attachmentObject[0].contentUrl).then(r => r.blob()) // I got CORS error on this lineconst uploadFile = new File([blobFile], attachmentObject[0].filena

Hi everyone, I was trying to use comment.attachments() to get the attachment file from the comment, however it doesn't return the real File, it's just return the details of the attached file. So I am thinking to create a new File by making a new blob file from attachment.contentUrl(), but I can't get it since I got CORS error when I am trying to get it using the fetch function. This is my code: this.ticketObj = await parentClient.get('ticket') const attachmentObject = this.ticketObj.ticket.comment.attachments const blobFile = await fetch(attachmentObject[0].contentUrl).then(r => r.blob()) const uploadFile = new File([blobFile], attachmentObject[0].filename, { type: attachmentObject[0].contentType })   I got the CORS error on th

I developed a client side Zendesk Application which should be deployed to our instance of Zendesk soon. Before deploying, I wanted to know whether this application when added onto our instance will be running from our browser or running through a Zendesk Server.

I would like to build in some stop gaps to prevent our employees solving tickets before doing their due diligence.  A series of questions. If they fail to answer all the questions the ticket will not be able to proceed. In addition, if "No is checked on any question they may not proceed until YES or N/A is swapped out for it.  Basically I want to open a popup while agent starting a ticket. In that popup window 4-5 questions are there and agents have to answer the questions before proceed.  So Can I create ZAF app using html, javascript and css?

Hello, I have some questions and would love to get some insights. How do you connect Zendesk with the rest of your tech stack? How do you find/ choose the Zendesk apps you are using? What were the most important criteria for you when deciding to use an app? (price, functionality, tutorials, etc.) Thanks!

This is a continuing discussion about the article System prep for app developers 1: Setting up your command-line interface in the developer documentation.

This is a continuing discussion about the article Build your first Support app - Part 4: Getting data in the developer documentation.

This is a continuing discussion about the article Building a server-side app - Part 1: Core concepts in the developer documentation.

This is a continuing discussion about the article Making API requests from a Zendesk app in the developer documentation.

I did built a custom app that integrate another system into the Zendesk UI for our company. The application is working very well and I'm getting ready to deploy it into the production environment. There are few variables that hold connection information that will need to switch between values based on the environment where it is deployed. Those variables holds url's for web services, database connection strings, logging setup... I would like to know if there are best practices for setting and managing those  environmental variables to be easy to deploy the app in different environment?  

How to create app configurations/settings page in V2? I could not find any examples.