Zendesk APIs

I am working on integrating a custom form for an eCommerce site with the Zendesk API. I tried using Basic Auth and it worked except the auto reply is being sent to the agent instead of the user who just submitted their detail inclusive of email. I tried using the API tokens from the settings page to see if they can help but am getting this error Any help will be highly appreciated.

Hi, I want to periodically update the html body of a specified Help Center article. I guess I should use PUT /api/v2/help_center/articles/{article_id}/translations/{locale} but I don't know how to pass the html body. Does anyone have a template or a sample ? Thanks for your help.

Hi, We are working on creating triggers for Tickets and came across the announcement that HTTP Targets are being replaced by Webhooks. Prior to this announcement, we were relying on the Targets APIs to create a Target dynamically. However, we cannot find corresponding APIs for Webhooks. Is there any such API for webhook?

I am trying to create a ticket via API which captures my system location in tickets? Is there a way we can ignore or stop it?

Hi, I am using ticket fields api to retrieve the fields information: https://xxxxxxxxx.zendesk.com/api/v2/ticket_fields.json I mange to get the payload, but with this payload, how could I know the field is "Required to solve a ticket" ? {"url": "https://xxxxxxxxx.zendesk.com/api/v2/ticket_fields/900012435943.json","id": 900012435943,"type": "text","title": "Solve Remark","raw_title": "Solve Remark","description": "","raw_description": "","position": 9999,"active": true,"required": true,"collapsed_for_agents": false,"regexp_for_validation": null,"title_in_portal": "Solve Remark","raw_title_in_portal": "Solve Remark","visible_in_portal": false,"editable_in_portal": false,"required_in_porta

I have been trying to overcome this issue for a day and cannot seem to find an appropriate way to make this work. I have a Trigger that has only one Action which calls a Notify active webhook. This is what the very simplified json looks like: I am copy/pasting the placeholders directly from the list of available placeholders as shown. This is showing that I have an error on the "id" line which appears to be because I am not passing a "string" as the value. If I put double quotes around the "{{Placeholder}}", this will work. The same issue happens with the "external_id" key/value pair because in my example the value would result in a null but because I am not placing double quotes around the "{{placeholder}}" which would result in the string "null" and not a null value. I can go to the webhooks section of the Admin area and run a custom test as shown here:

According to the API reference at https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/search/#pagination you can't exceed 1000 records per page for the Search endpoint I wonder if this is a typo? Setting the records per page to more than 100 doesn't work. I get this response: {     "errors": [         {             "code": "BadRequest",             "status": "400"

Hi, We're looking for a way to sort tickets using a custom date field when calling them via the API. We have tried using the call below, but this still returns the tickets sorted sequentially by oldest ticket first, we need to change that sorting order based on the custom date field on each ticket. Can anyone help with this one? Thanks  "https://companyname.zendesk.com/api/v2/search.json?query=status:Open tags: uk_a030_tic_chasing &sort_by=custom_fields"": [{""id"": 360006555153,value"":""""}]=asc"  

Hi, I'm a little bit stuck, been trying to get email list from Zendesk for all our users, the only way I found so far is to pull user id list and use that list with a get end_users command. I have been trying to test it with the curl command for testing but something is missing. I replaced the domain, email and password for security reasons. curl https://{domain}.zendesk.com/api/v2/end_users/369312547338\ -v -u {email}:{password}   "error": {"title": "Invalid attribute","message": "You passed an invalid value for the id attribute. Invalid parameter: id must be an integer from api/v2/end_users/show"

Hello, I am currently working on a project in .net that is connected to some other data sources the company I work for uses. The company I work for would like to be able to add in the data from our ticketing system within Zendesk to that data. I looked into it and quickly came upon these two packages.  https://developer.zendesk.com/documentation/ticketing/api-clients/dotnet/ 1. Zendesk API Client by JustEat  2. .NET Client Library by Elizabet Schneider Those are client Libraries which when looking into I need to reference somehow within my current project. Normally I am able to add the namespaces I need by adding a NuGet package or importing a .dll file. I can't find a .dll file and I've gotten every Zendesk API NuGet package I can find but I still can't seem to get this authorization snippet to work, "Services.AddZende

Hi, I am trying Custom Objects Search API, but I couldn't get all the results of the query. There should be 105 results in the type, but I could get only 102 results. To get first page, curl -X POST "https://d3v-eclect-dev.zendesk.com/api/sunshine/objects/query?per_page=100" -d @post.json -H "Content-Type: application/json" -u ... The content of post.json is, { "query": { "$and": [ { "_type": {"$eq": "link_tree"} }, { "setting_id": {"$eq": "TEST"} } ] }, "sort": { "path": "asc" }} I got 100 results and links next. "links": { "previous": null, "next": "/api/sunshine/objects/query?per_page=100&cursor=MjAyMS0wNy0wNlQwMjo0ODoyMC44ODVa" } To get second page, I used t

I was trying to create a ticket thorugh ticket api and I have created 3 custom fields in my zendesk account. I was submitting these 3 fields with api , but ticket is created but the custom fields value is not saving and its showing blank on unsolved tickets listing. While I try to create a ticket through form, and I tried to flll that custom field, it is saving. I dont know why its working with form but not working with API. can you please suggest me what is wrong here?

Hello, I was wondering if anyone could help me put everything that I have learned together. I have created an object called "Kit" (a kit that we sell) with the property of "serial" (serial number). I have then created a user profile and am able to grab the user ID. I also know how to create a Zendesk app (using HTML and javascript). I am able to add the serial number via API. However, I am getting stuck here. What I would like to do is figure out how to attach the "Kit" object to a user profile and then display the "serial number" via the Zendesk app in the user profile if this is possible. The more simple the app the better.  TL;DR I just want to be able to see how to tie object data to a user profile and then display it via app in zendesk.  Does anyone have any example code of how to do this?

I would like to customize fields from Zendesk contactForm in javascript, for example remove Company name, zendesk logo and change the label on the send button. Is there any way to do that from javascript?

I'm attempting to update the zendesk widget at runtime using data I've loaded asynchronously from a server.  I can initialize the values of the custom fields, but at runtime I'm only able to update the name and email address. - Is it possible to update a custom field post-initialization- What is the correct syntax for the payload. I am using a react package to call the API.  https://www.npmjs.com/package/react-zendeskThe example I tried is listed below API CallZendeskAPI('webWidget', 'prefill', test); Payloadvar test =//{ id: '360044430071', prefill: { '*': '1. This is prefilled session text' }};{name: {value: 'isamu',readOnly: true // optional},email: {value: 'isamu@voltron.com',readOnly: true // optional},‘360044430071’: {

Is it possible to extract a list of all files held in the document repository. We maintain a master archive in Aerofiler and need to audit the master archive on a regular basis. Being able to compare the Zendesk repository contents with the Aerofiler archive is an essential function.

I would like to integrate zendesk into my app via API's but to confirm my requirements on the trial account i would like to get a postman collection of your API's that can e used

Hello! I'm trying to update the js code, and I'm supposed to add the new code after the following code, but can't find it:   $(document).ready(function() {

This is a continuing discussion about the article Getting started with the Chat Conversations API in the developer documentation.

Hi I want to access Zendesk API:s from c# code. I am planning to register my application with Zendesk and create a token (following the instructions at "Creating a token with the Zendesk API" at https://develop.zendesk.com/hc/en-us/articles/360001074348#client).Will a token created by calling the endpoint (as explained in the "Create the access token" section) ever expire? And if so, for how long is it valid?

Hi, We are struggling with authenticating to the Rest API using the token given to us. We even tried a refreshed one but it didn't work. Also if it's possible to make a technical meeting it will be helpful to us. Thanks,  

Hey Zendesk, I started using the job_statuses endpoint of the Zendesk Support API because I had to mass delete old tickets. The Deletion (with a little shell script) works well, but I am missing information of how powerful the queue processing is to ensure a stable performance. What is the recommended way to set up the timing of "deleting 630000 tickets" (i. e. 6300 API calls)? Can I radically fill the queue and the system will handle it? To stay on the safe side I decided to only do 2 calls per minute, later increased to 5 calls when I found out that one job needs "about 10 seconds" to complete. It would be very helpful to just see a start time or duration to exactly monitor the progress...  Best regards Oliver  

This is a continuing discussion about the article Getting started with profiles in the developer documentation.

I am building a custom theme on API version 2 of the help center. When following the documentation to use the subscribe helper it shows the expected output should be an <a> tag. However, when I use {{subscribe}} , I'm seeing a button element not an <a> tag. Is there something I'm doing wrong when using this helper?

I need to be able to update a ticket's custom_field value with an integer via ZAF Client request (the field "type" is "integer"). Using the request options below, the request is successful and the correct ticket field is updated, however the value is a String instead of Integer. This isn't a huge issue, but will require parsing the value to an integer when reading it, which isn't ideal. Is there a way to change my request to preserve the value's numeric datatype? The request looks like this: const options = {url:`/api/v2/tickets/${ticketID}.json`,type:"PUT",contentType:'application/json',dataType:"json",data: JSON.stringify({ticket: {custom_fields: [{id: 1500003010701, value: 12}]}}),}client.request(options) And the resulting ticket field looks like this: { "id": 1500003010701, "value": "12"} Is there a way to ensure the value will be an Integer (12) rather than a