Catch-all

Hi, In our custom theme, the red error messages users get when they are trying to send an incorrectly filled form are always in German, independent of the language setting of the user. I've tried this in a Sandbox with a fresh copy of the Copenhagen theme. And there, the errors messages are always in English. So, at least the fact, that the error messages are ignoring the language setting seems to be independent of the theme. I've also checked if colleagues located in other countries would get other results, but it's the same there. Is there something we can do about this? Cheers, Georg

I have an issue with upload PEM file for ios push notification. After i went through this article https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/enabling-ios-push-notifications-for-the-chat-sdk/ i already got the .pem file and run tested(return code 0), it's response correctly but when upload to Mobile SDK ios, the system state "PEM file is invalid." Is there any missing step i did? Is there anyone faced this issue before? Note: I'm using Chat SDK V2 Thanks!  

Just bought the ardent fx and it doesn’t come on right out of the box.what now?  

With new phone, Bindle App ID data is not available. When I try to restore, app says the data was not backed p. When I try entering new, the app tells me the ID already exists and I should restore it. And on it goes in that circle. If I could delete the original ID, my problem would be solved.

We are running into an issue for testing, using 5.0.2 zendesk library Particularly in api 29 emulator and real devices pixel 3a. often time we see the actvitiy does not get open and it immediately close. After some investigation, I dont see useful information from android profiler, since its close source project.   I am seeing some traffic hitting facebook and firebase but not sure what it is.  supports_implicit_sdk_logging: true, gdpv4_nux_enabled: false, gdpv4_chrome_custom_tabs_enabled: true, android_sdk_error_categories:    [   { name: "login_recoverable", items:    [   {

Side conversations are useful for reaching out to the people who need to be involved in the solving of tickets, from subject matter experts in your company and approvers in other departments, to external vendors. However, initiating the conversations with these folks has always been a manual process, initiated by agents after reviewing tickets and determining the best next step. Macros have been able to start these conversations, greatly reducing the overhead for kicking them off, but those still need to be initiated by an agent. Usually, this is fine. However, some processes don’t require any sort of manual review and could benefit from reaching out to people as quickly as possible. For example, if a process exists at a coworking space whenever a new client onboards to get them a badge, register them in the private intranet app, and prep their new office, it usually requires someone to review the initial ticket and then spawn the sub tasks to all the right folks. Macros

Hello, I want to Migrate my emails(New & old) to zendesk. I want to send that mail to zendesk  with  exact date which received in outlook. So I uses Zendesk Add on in outlook with Cusom Url. But I want to add one more field in that zendesk add on.which is date filed.Here are screen shot attached below .In that below "Status" field I want add date field.Is there any solution.  I postpone my Delivery meeting 2 times. So is there any solution please reply me or mail me. Thank You

Hi everyone, Not sure if this is an easy question, but I haven't been able to find documentation about it anywhere. What's the difference between the attributes "Obsolete - Updater Name" and "Updater Name"? https://share.getcloudapp.com/jkuEGEOD  Is there benefit of using one over the other? Thanks! 

We have multiple groups and would like to route calls equally between them as opposed to having a primary group where calls go to first and then go to the second group if the agents from the first group are not available     

The Ticket Predictions API enriches tickets with important metadata derived from machine learning models. In the early access program (EAP), the API offers the following machine learning predictions: Language: The language the requester used to write the ticket’s subject and description. Language predictions are available to all accounts during the EAP. Intent: What's the ticket about? It's a hard question to get right but foundational to solving requests effectively. Intent is derived from the ticket description. The intent predictions are only available for customers on the Intelligent Triage EAP. Having this information readily available can enable automated triage to agents who speak the language and have the right expertise. EAP limitations You should expect to wait 1-2 minutes after a ticket is cre

Hi there Community! I am trying to develop a solution to update the ticket requester language based on the language used to submit their last request.   I have already reviewed this article How does Zendesk set a language for a user in Support? and some others related to this one, therefore I understand (a little) the mechanism when a new user is created in the system.   In order to make this solution applicable for existing users, I have created a Webhook like this: https://{sub-domain}.com/api/v2/users/{{ticket.requester.id}} Request method PUT Request format JSON   which is notified by a trigger with JSON body:  ("en-us" is just an example)   {  "user"

Hi there, our account has been suspended for several days now, payment has been made but the account remains suspended, with me chasing via email each day. How do I get the account resuspended? My account is paid via BAC's and not credit card, as your Q&A only mentions Credit card payment. Your site and support seems to be centred around self-help and bots with no one to talk to so I've resorted to making an account on here and posting this in the hope that someone picks it up.

Hi Team!   Is there is a way to merge filters in a query together so we do not have to select all of them individually? Is there a way for us to merge them within the query? I put a picture of the filters below. They are all ticket type filters.  

We have a drop-down list of states, which fall into two categories - participating and non-participating.  I would like to find a way to flag each of these states so that I can write triggers and conditional field viewing based on whether the state is participating or not.  Currently all of these are set per state - i.e. the trigger has "if state is x then send participating email" or "if state is x show this field" but that requires changing all of the triggers each time a state joins or drops out.  I want a way to set a flag so that the trigger could be "if flag is participating then send participating email" or "of flag is participating show field".  I can write one trigger that has "if state is x then participating is true" then use that with the other triggers, but that doesn't help with displaying conditional fields because it isn't dynamic.  Has anyone done something like this?  Any suggestions?

Hi, We sometimes have to communicate with a customer or a supplier via their ticketing system, using our Zendesk. So we comment in Zendesk, triggering an email to their support email. They comment in their ticket and this gets sent back to our Zendesk via email. The problem is the third party ticketing system strips out the Zendesk IDs so at our end, a new ticket is created rather than the new comment being matched to the original Zendesk ticket. So we end up with many tickets, each with one comment and all on the same issue. I assume that Zendesk is unable to allocate the incoming email to the correct ticket because the other ticketing system has stripped the ticket ID from the email body or the email header. We include {{ticket.id}} in all out outgoing subject lines and the third party system includes this in the body of the email back to us, but Zendesk doesn't seem able to link this to out ticket. Does anyone have any brilliant strategies for d

Hi Zendesk Team,It would be useful for us to have the  'last call outcome' as a field to our smartlists It's a clever way to handle smarter our call outcomes (eg: collect all negative responses and run a second more aggressive offer - or give a second attempt for unable contact customers etc..etc...)Is that possible? Thanks Dimitris