Hi there, our account has been suspended for several days now, payment has been made but the account remains suspended, with me chasing via email each day.
How do I get the account resuspended?
My account is paid via BAC's and not credit card, as your Q&A only mentions Credit card payment.
Your site and support seems to be centred around self-help and bots with no one to talk to so I've resorted to making an account on here and posting this in the hope that someone picks it up.
I see from your ticket with our billing team that your account has been restored, but that you haven't been able to get the account ownership changed to you, so that you'll receive invoices. If the previous account owner is no longer available to change the account ownership to you, then the process would be for you to prepare a written pdf with the information specified in Asking Zendesk to change the account owner, and contact our support team in order to get it changed. Let me know once you've done this, and I'll keep an eye on your request and do what I can to make sure it goes through. And I'm sorry this has been such a frustrating experience for you.