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I'm having problems on showing the messaging activity in my android app when it gets minified. It is reported as a known issue. Using minifyEnabled and shrunkResources in your gradle file will affect the SDK and will remove unused resources to reduce the size of the app. This may cause issues when used with our SDK. If you observe an issue while using the default Proguard rules while running the Zendesk SDK on its own, reach out

Hi,I have a scenario where I want to be able to govern the permissions to specific tickets.Every agent should be allowed to view (read only) the tickets in group1 and members of group1 should have full access to the tickets. How can I accomplish that?

Hi All We have the Zendesk application within our organization and are interested in integrating it with the ServiceNow application managed by one of our customers. Our goal is to share only the data relevant to that specific customer (and ensure no other data is shared). Could someone please provide guidance on how we can achieve this? P.S. we are a low code/no code team, and I wish to discuss solutions options here and not delve into technical details.  Thanks

I want to create a trigger that track the ticket creation date so that if it's for example between 10 pm to 8 am it will assigned to certain group and viewed in certain group , how can we do that whether internally or by using Plugin from the market place ?!

Tickets are merged when a returning authenticated user opens a new messaging ticket. For reference: Authenticating end users in messaging for the Web Widget and mobile SDKIt poses several challenges for our agents. 1. Agents need to go back and forth between each ticket to check on the details previously provided by the user.2. If the user initially reached out with an incorrect email address (mistyped) and then in the middle of the conversation decided to log in or was logged in, we do not have the user's ticket history on the right-side panel of the screen when it is merged. We need to search for it manually which causes additional work o

Hello, wondering if anybody else has ran into this issue.  We run a Power Automate flow to change the Requestor field (in Zendesk) to the user that submits a Sharepoint form. Without it, the ticket would have the Requestor as No Reply-Sharepoint   It worked for a while, but we are now getting a "The response is not in a JSON format." error. The detailed error message says the Request Header is too long. Microsoft's trigger is sending the request with a specific header value, I think Set-Cookie, and I'm wondering if it is too long for Zendesk. Any thoughts? 

Hi there, I'm trying to work out how to manage this scenario within Zendesk. We have a user field called user type, we use this to label people within an organisation. (i.e. power users, technical contacts) We have an organisation field called support email trigger date. This is so an onboarder can set the date they'd like an email to be triggered introducing and transferring the client to support. I'd like to know if it's possible and if so with what function and how I'd go about using the support email trigger date field to trigger a standard email to the user type "hero user" within an organisation that has reached the trigger date mentioned above with an introduction to support email. 

We are using AnswerBot on the Web Widget classic.   Has anyone found useful reports to figure out what your users are looking for and what is being recommended? We are trying to prove the value of the bot but having a hard time doing so. I would love some help in building out a useful report!

Howdy! I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk?  The thought would be for any new hires, terminations, etc.  Has anyone done this yet? Thanks 

The spacing between categories is off. Does anyone have any suggestions how to fix it?

Im creating a zendesk apps that support Ticket showing more information. When a call comes, It will create a ticket, and then I want to detect a call or a call-in ticket.

Hi,I created a new field on Org - csmlookup, a lookup field to user.I am trying to update the field through the org API and it is not working. Here is my payload and URL: https://subdomain.zendesk.com/api/v2/organizations/{orgId}.json {   "organization": {     "notes": "Something interesting",     "csmlookup": "{userid}"   } }   The notes update but the lookup doesn't.   Any ideas?  

I've been trying to get help for over 1 month.  I've been charged full amount for my plan (twice) since I've opened the ticket.   It's terrible to be treated like this from a support software company.  We have no choice but to use the bot, and magically, when thinks to fit perfectly we are screwed.  No number to call, no way to leave feedback, no way to even reply to messages. My requests for a manager are ignored.  I simply want resolution.   If you can get some eyes on my problem that would be appreciated.

I'm having trouble using React hooks in the Zendesk app generated with zcli and scaffold. I've tried various approaches, searched extensively, but it's still not working. I couldn't find anything in the documentation addressing this issue. No matter where I call the hook, it always returns this error to me. I generate the app with zcli apps:new --scaffold=react

Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ? 

Is it possible to somehow filter the data for this endpoint? For example, based on the created_at value. curl https://{subdomain

Hello, I use Zendesk Sell, none of the other products. I am using the Calls API to retrieve the Call Recording link. I am trying to direct download that link but whenever I try to it says unauthenticated. What is the proper way to authenticate to direct download the call recording that is retrieved from the Zendesk Sell Calls API?   This is a fundamental piece of our business for Sales Enablement and Training as we get a transcription of the conversation once we upload the file to AssemblyAI.

Hello, Is it possible to : - Translate Field Name un end user langage?  - Let the end user put is name into text field directly? It's quite confusing for some of our end user to have two text field.    Thanks

We've had internal notes by agents appear on emails sent to customers about their case. (The internal notes are marked in yellow boxes.) What feature do we disable to prevent this from happening?

How can i clear the chat history when the chat is closed and revisited ?  

I have new custom object that should record some custom changes on tickets. I have ticket lookup relationship created on this custom object.So what I would like when some change happen on ticket(for example when status of ticket is changed in most simple case), I would like to create new custom object of this type with link to ticket and some content.How this can be done? Triggers doesn't have option to create new custom object records? Only way I can think is to create webhook to some external system API, and that system could then create this custom object record via API. But I want to avoid using any external systems. 

1. This Week Tickets (Created)- Count of tickets created between Friday of the previous week and Thursday of the current week.IF (DATE_DIFF(TODAY(),[Ticket created - Date],"nb_of_days")<=7) THEN [Ticket ID] ENDIF 2. Last Week Tickets (Created)-Count of tickets created between two Fridays ago and Thursday of last week.IF (DATE_DIFF(TODAY(),[Ticket created - Date],"nb_of_days")>7) AND (DATE_DIFF(TODAY(),[Ticket created - Date],"nb_of_days")<=14) THEN [Ticket ID] ENDIF 3. Last 4 Week Tickets (Cretated)-Count of tickets created between four Fridays ago and Thursday of the current week.IF (DATE_DIFF(TODAY(),[Ticket created - Date],"nb_of_days")>7) AND (DATE_DIFF(TODAY(),[Ticket created - Date],"nb_of_days")<=35) THEN [Ticket ID] ENDIF Above are the three metrics I am using to compare Inflow tickets volume of this week(Friday -Thursday) with last week and last 4 weeks volume average.However while doing analysis

I need to limit the access of my agents to only see the tickets created from emails in their inbox.

Autoreply when keywords like 'return' 'exchange' 'cancel' are  included to assure the customer  someone will look into it, but in the meantime go to this URL?

Hello!  We're trying to get a report that shows a line graph of the number of solved tickets for an agent for their first 30 days, 90 days, three months, etc., to see how our training is affecting those numbers. The tricky part is that agents started at different times, so I need to compare different date ranges.