Support

Good afternoon. I would like to know if there is any way to create conditions for fields linked to custom objects. Example: I have 2 custom objects: Album and Song. The Music object is linked to the Album object to identify the album to which that song belongs. After linking the objects to two fields on a form, I would like the Music field to list only songs from that album when a record is selected in the Album field. Is that possible? Thank you. Sincerely,Renato Fiorezze

This EAP is still in development but we are taking sign ups ahead of the release date. There are a few requirements to be part of this Early Access Program (EAP):  You have the Zendesk Agent Workspace activated.  You are in one of the following plans: Zendesk Suite Enterprise Plus, Zendesk Suite, Enterprise, Zendesk Suite Professional, Zendesk Suite Growth, Zendesk Suite Team, Support Enterprise You are using the new Custom Objects experience You’re interested in sharing some information about the triggers you create with triggers on custom objects and how it impacts your workflows.  What’s not included in the initial EAP release?  API docs Notify users by email Notify users

I'm trying to set an object trigger condition against a date field on the object and the Is within the previous/next options are expecting a date value instead of an integer.  If I try to set a condition for "Is within the previous | 30", the "30" is cleared and a calendar is shown instead to pick a date. 

The Advanced Encryption EAP encrypts the following user fields for Zendesk Support, Guide and Talk in Production and Sandbox environments: Name Alias Signature Details Notes The Support features include the following areas of Zendesk: End user management Team member management User data in the context of a ticket (Requester, CC, Followers, Assignee) Group and organization memberships User placeholder resolution in ticket comments and emails User creation via single sign-on, web widget, and email Ticket views Support search Triggers and automations (business rules) All features in Guide and Talk are covered with the exception of @mentions in Guide which will be disabled if encryption is enabled.Important notes:This release supports backfilling, encrypting newly created and existing users in your Zendesk i