Workforce Engagement Management

I'm creating a training pack for our Light Agents, and I'm looking for training videos or a comprehensive training pack for them. I've looked in multiple places and asked the Bot, but I'm coming up with nothing.  Any help would be much appreciated. Rachel 

I just wonder how could this be achieved. Agent to be able give themselves feedback how they feel the ticket was solved. There is a lost information now on what could have been done better and learning from other agents. Have been trying to find an app to ticket from Marketplace but haven't found yet. Does anyone else thinking about this as well?

Hi all!  Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresolved tickets. If you have any trigger/automation recommendations that would be great.

Having a bit of a hard-to-explain issue here.  We have about 115 agents spread across 30 groups.  Often those agents are requesters to tickets in other groups of which they are not members.  Two things are happening: 1. Those agent-requesters can't see the group or assignee of the tickets they request when the ticket is in a group they don't belong to.  We don't want them to be able to assign tickets to other groups (so they must go through the proper email channels), so we disabled the "Agents can assign to any group" option in their roles.  But we DO want them to be able to see who their ticket is assigned to, even if it's just a group name. 2. A bigger issue is that those agent-requesters often "Take" their tickets back to themselves and their own group in what I call "stealing the ticket."  This results in the intended group/agents no longer see those tickets, which means lower ticket count, and not being able to refer back to them lat