Why does a solved ticket in "Unasigned" ticket group?
Is it intended?
ex) I sent an inquiry as a test
> I set the ticket as Solved.
> The ticket is still in the Unassigned group.
I want to know if it is intended.
Could anyone shed a light on this?
Thanks~!
Hi Jiyoon! I'll create a ticket on your behalf so I can check this for you. In my test, I was not able to manually solve a ticket without the assignee. You'll receive an email soon for our ticket. Talk to you there! :)
Thank you so much for your quick responses~!!
After I double check, now I can see the tickets that are solved in the Solved Tickets queue accordingly without an issue.
[Steps]
Sent an inquiry to test
> Solved the ticket without reply
> At first I saw that ticket was in Unassigned queue, but now that I check again today
it is under Solved queue. So, everything is all good!
Have a lovely day ahead!
Yay! Thank you, Jiyoon! I am glad you have sorted this out :)
Dar Audrey,
Would you take a look at below questions as well by any chance?
If possible please!
Definition of Calendar Hours – Zendesk help
Newly created Ticket is not being assigned to [new] queue – Zendesk help
Much appreciated 🤩
Sure, Jiyoon. I'll check your posts and reply there!
Also, please feel free to reach out to us via conversations for faster response. :) Thanks!
Thank you for sheding a light on this, Auderey!
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