Dear community,
I have tried to reach Zendesk Support, but haven't found a solution yet.
Could anyone shed a light on this please?
<Workspace > View > Conditions set as below
Brand is A
Organization is A
Ticket status includes one of followings: New, Registered
Issue:
A brand's newly created ticket still does not get assinged to [New] queue (its conditions are as above)
What could be the reason?!
Please help~!
Have a good day!
Too add, it is in the [All unassigned queue]
Hi Jiyoon, thanks for being active in our Community :)
For issues involving your specific account, I recommend reaching out via ticket so we can check and troubleshoot from within your account. I'll raise a ticket on your behalf for this one as I need to get more info to check on this. Thank you!
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