How do I tricking cancel my subscription?? The billing emails - from support!zendesk.com - have an auto-response saying they're no longer monitored. Nice. And the account page doesn't offer me an option to cancel.
[ARCHIVED] CANCEL
I've been trying to cancel my subscription and I can't. Ive emailed and apparently there is no longer an email for support. I can't find where to cancel on my account. The option to cancel is no where on my account. Ive never experienced so much difficulty trying to cancel. I just got billed again yesterday. Ive never used my account, I need to cancel and I need this refunded.
Hi Janet, it looks like your request has been forwarded to our finance team -- we appreciate your patience!
Hi Dave, can you please add my account to the 'to be canceled' list and have your Finance team reach out to us, so I can provide you/them with the required information. We switched to another product and forwarded our CNAME record, but now can't access the Admin panel to cancel. Thank you.
Hello Daniel,
I have created a ticket and your behalf and will reach out to you via Email in regards to the cancellation of the account.
I have created a ticket and your behalf and will reach out to you via Email in regards to the cancellation of the account.
I think I need one too. I know we have an account with you the last tech guy created—but I can't figure out how to cancel it. I don't know where the product is installed, so I don't know how to open the product to do it.
Hey Sunny,
I've created a ticket on your behalf so our Customer Care team can dig into this further with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
I've created a ticket on your behalf so our Customer Care team can dig into this further with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
Hi, I would like to cancel to! Can't find the option anywhere...please help
Thanks,
-Alec
I too need to cancel our account: WaveOne
Please give me a status as a possible.
With all the comments trying to close their account, and no means to do so… and no response to email support, I have to ask:
Is Zendesk going out of business?
Hey Craig,
Sorry you haven't heard back from us! I've created a ticket on your behalf so our Customer Care team can follow up with you regarding your account cancellation. You should receive an email shortly stating your ticket has been created.
Appreciate you bringing this to our attention!
Sorry you haven't heard back from us! I've created a ticket on your behalf so our Customer Care team can follow up with you regarding your account cancellation. You should receive an email shortly stating your ticket has been created.
Appreciate you bringing this to our attention!
Hi,
I'm struggling to cancel my account and I have not received a response on live chat or via email. Please help.
Hey there,
It looks like our Finance team has followed up with you and was able to get your account canceled as requested.
Let us know if you have any other questions!
It looks like our Finance team has followed up with you and was able to get your account canceled as requested.
Let us know if you have any other questions!
I would like to cancel my account. it is no longer used or needed.
Hi Eric,
If you have a self-service account, you may check How do I cancel my account? to cancel your account. If you have an Account Executive, you may contact us to request for the cancellation: Contacting Zendesk Customer Support
If you have a self-service account, you may check How do I cancel my account? to cancel your account. If you have an Account Executive, you may contact us to request for the cancellation: Contacting Zendesk Customer Support
Same issue. Been trying to get our subscription canceled for a few weeks. Please cancel my account and send confirmation that it is canceled.
Hey Michael -
We can't cancel accounts via the community for security reasons. Please follow the links in Cheeny's comment above to cancel your account.
I have already done that and haven't heard back. You haven't made it very easy for customers to cancel their accounts (warning to any other potential customers). I need our account canceled. So whatever can be done to expedite our account being cancelled, I would appreciate it.
Hi Michael - I just took a look at your account and it appears that you successfully used the bot to get your cancellation in process.
@nicole17 We are unable to cancel our subscription - Finance isn't replying to chat messages. Please help!!!
Hey Tilly,
I double checked on your ticket and it looks like our Finance team was able to follow up yesterday and get you all taken care of. If you have any other questions please let us know.
Cheers!
I double checked on your ticket and it looks like our Finance team was able to follow up yesterday and get you all taken care of. If you have any other questions please let us know.
Cheers!
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It looks like you have a ticket open with our Finance team to get this issue resolved. From what I can tell, your account is already pending cancelation so you should be all set. Someone from our Finance team will follow up with you and share more information.
Cheers!