Zendesk on Zendesk series discussions

In case you missed it, the latest Zendesk on Zendesk was added last week:

• Lifecycle of a problem ticket - by Joseph May

Check out the Bump Bump Solve Zendesk on Zendesk session by Matt M:

• Bump Bump Solve, the must-have trigger 

@jennifer - super helpful...as always!

Thanks Makenzie! Glad you like Zendesk on Zendesk!

Today's Z on Z is about how we analyze and use our NPS data here at Zendesk!

• Making the most of NPS survey data - by Lori Gauthier

Today's Z on Z about the Play button is now live! Check it out here: Using a Play button-centered workflow 

This month's Zendesk on Zendesk is now available! Check it out here: How we use the About field

Hi everyone!

The September Zendesk on Zendesk on how we manage customer satisfaction surveys and ratings is now live. Check it out here!

We have a new Zendesk on Zendesk today! Check it out!

How we provide multichannel support 

If you use Guide, check out our new Zendesk on Zendesk about how we use the Knowledge Capture app! 

• How we use the Knowledge Capture app - by Melissa Burch

Thanks for keeping this post updated, @Jennifer!

Hi ZD team,

I found this series really useful, thanks for sharing your experience.

If this is a monthly discussion, where are the rest of the series? (unless after 16 months the plug was pulled or not all of them made it to this post)

Thanks,

Julian

Hi Julian,

Glad to hear you enjoyed the Zendesk on Zendesk series!

We are not doing those posts regularly anymore, but occasionally, as we have a good topic and info to share about how we use our products. We are long overdue, so maybe we'll have a good topic to share soon. Let us know if there's something specific you are interested in hearing about from our team.

In the meantime, I've edited the text so that it doesn't say that this is a monthly series. Thanks for letting us know.

You might also want to check out these other series:

• Full Circle
• Fine Tuning 

Thanks for being part of the Zendesk community.

Hi everyone,

Sorry for the late notice here....but I’m very excited to share that on Tuesday, June 23 we will be hosting a Zendesk on Zendesk: How we use self service to reduce ticket volume webinar. 

Attendees will gain valuable takeaways on how to deploy, measure and improve their self-service from the folks who know it the best. Use the links below to sign up:

AMER

EMEA

APAC

Please bring back zendesk on zendesk

I didn't find everything useful in the zendesk on zendesk, but the stuff I did find useful, I found super useful. Wish zendesk on zendesk would be brought back. I'm new to zendesk, and as someone who is in charge of our company's IT helpdesk, love reading through all the articles and documentation. It helps optimize our zendesk and it helps speed up the process of helping our end-users.

Several links are broken. Would be nice to update them and reactivate this initiative.