AI

If anyone knows how to create a mechanism to alert Zendesk support when a large number of emails arrive in a short time, please let me know. Since there are no people in the middle of the night, detection may be delayed when the number of inquiries suddenly increases during that time, and we are wondering if we can take any measures on the system side. It's best if you can notify slack. I also use Gmail, Trello, and zapier. Thank you for your cooperation. --- Zendesksupportにて短時間でメールが大量に届いたときにアラートを出す仕組みを作る方法についてご存知の方いますでしょうか。 深夜帯には人を置いていないため、その時間帯にお問い合わせが急に増加した際に検知が遅れてしまうことがあり、システム側で何か対策をできないかと考えています。 slackに通知できればベストです。 他、GmailやTrello、zapierを使用しています。 何卒よろしくお願いいたします。

Is it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have public comments? We have agents and light agents that submit internal tickets for work that needs to be done by other internal departments for client organizations. These tickets will never have public comments, and we do not want the requester to know the ticket is created. We input one of the users from the organization as the requester so the ticket will be associated with the correct organization. We would like to send satisfaction surveys to the submitter so we can have metrics on our internal departments. I do not see "submitter" as an option in either triggers or automation.  Any ideas?

I am creating an automation to fire after a week and it throws this error even though I set the ticket hours since pending is 168. `Automation could not be updated as:Automation that runs multiple times per ticket is not allowed. Use a time-based condition that is true only once (Hours since created is 24), or add an action that nullifies the condition. For example, a Priority is High condition paired with an action that sets the Priority to Urgent.`

Hi, I am trying to setup an automation to assign New tickets that DO NOT have an assignee after 60 minutes, to be automatically assigned to a random tech from a specific group. I didn't get very far once I was selecting the action, it basically makes you choose one person.