I'm searching about the way of automatic deletion of specific received emails.
If you know how to configure it, please let me know.
受信した特定のメールを、ゼンデスク側で自動削除する方法を探しています。
もしやり方ご説明できる方いらっしゃいましたら、ぜひ教えていただけますでしょうか。
よろしくお願いいたします。
About automatic deletion of specific received emails（受信した特定のメールの自動削除について）
Hi 伊藤（カスタマーサポート）
Are you pertaining to the received emails on your instance? If yes, unfortunately, there is no native way to auto-delete tickets. As of the moment, the closest workaround is to create a trigger that will auto-close the ticket.
Thank you so much for your reply!
So I'd like to set that trigger but I have no idea what to do.If you know the process, could you tell me that please?(> <)💦
Hi 伊藤（カスタマーサポート）
You can use the Trigger conditions and actions reference article to build your automation
Cherry
Sorry for the late reply!
Thank you for telling me the URL. I'll check it.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.