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ZendeskSDKMessaging integration issue

  • November 5, 2021
  • 5 replies
  • 0 views
Thomas39

Hello,

I'm trying to integrate the ZendeskSDKMessaging but I'm not able to compile due this error:

'ZDKMessaging' has different definitions in different modules; first difference is definition in module 'ZendeskSDKMessaging.Swift' found property name 'delegate'

Same issue when I'm trying with Cocoapods or SPM.

I'm using two SDK:

- ZendeskSupportSDK.

- ZendeskSDKMessing.

I saw one similar error here: https://develop.zendesk.com/hc/en-us/community/posts/1260802198109-Zendesk-Mobile-SDK-error-iOS but page deleted.

Thanks

      5 replies

      Mick11
      • Mick11
      • November 8, 2021

      Hi there!

      The reason that you are running into these issues is because our new Zendesk SDK for messaging does not work with our other SDKs at this time. You can use either the Zendesk Support SDK or the Zendesk SDK for messaging individually, but not both together I'm afraid.

      Antoine18
      • Antoine18
      • November 8, 2021

      Hello @mick11, 

      I find this answer very surprising. When are you planning to fix this? 

      Is it mentioned anywhere on your website that we can't use two of your products at the same time ?

      Thanks, 

      Antoine. 

        Mick11
        • Mick11
        • November 8, 2021

        Hi Antoine,

        We're sorry that this causes you an inconvenience. It's mentioned here in our Developer Documentation:

        The Zendesk SDK for Messaging is not compatible with the Classic SDKs. Using both within the same app is not supported and may produce unexpected results.

        This isn't something that we will be able to resolve in the short term. There would be a considerable technical lift to adjust these SDKs to operate concurrently. Long term, we would like to solve all customer needs under a single Zendesk SDK, including Support functionality. Sorry that this doesn't help you in the interim.

        Antoine18
        • Antoine18
        • November 8, 2021

        Maybe you should considerate update those articles as well:

        - https://support.zendesk.com/hc/en-us/articles/4408846454682-About-messaging

        Under requirements, recommendations and limitations. 

        - https://support.zendesk.com/hc/en-us/articles/4408822351642

        Under mobile limitations. 

         

          Michael223
          • Michael223
          • August 10, 2022

          Poor SDK

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