Zendesk Support SDK - Configure Push Notification with Webhook. | Community
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Zendesk Support SDK - Configure Push Notification with Webhook.

  • December 1, 2021
  • 1 reply
  • 0 views

Tai12

Hi support team.

I'm doing configuration for my app to get push notification when our agent reply to the ticket support to end-user on Mobile app.

I followed this guide link.

Here is my configuration:

 

I'm pretty sure that the mobile SDK has been initialized correctly. But my webhook doesn't get fired when agent reply to a ticket.

1 reply

Jean-Marc
  • August 19, 2024

Hello @tai12 

We are facing the very same situation. 

Did you ever get an answer from Zendesk support on this issue ?