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Zendesk suport SDK 5.2.0 Throws Exception

  • November 27, 2023
  • 4 replies
  • 0 views

Zendesk support sdk throws the below exception when launch RequestListActivity

java.lang.IllegalArgumentException: Unable to create call adapter for interface retrofit2.Call
                                                                                                        for method SdkSettingsService.getSettings
                                                                                                        at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3782)
                                                                                                        at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3922)
                                                                                                        at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:103)

 

 Caused by: java.lang.IllegalArgumentException: Unable to create call adapter for interface retrofit2.Call
                                                                                                        for method SdkSettingsService.getSettings
                                                                                                        at retrofit2.Utils.methodError(SourceFile:54)

4 replies

Tipene
  • January 9, 2024
Hey Sarath,
 
Just following up here to see if you're still running in to this issue?
 
Let me know if so and I can look in to it for you.
 
Thanks!
 
Tipene

Christian20

@tipene Seems I have the same problem reported now here:
https://support.zendesk.com/hc/en-us/community/posts/6695238026778-Android-SDK-Crash-on-HelpCenterActivity

Can you have a look in to it?

Thanks.


  • Author
  • February 5, 2024

Still having the issue 

 


Christian20

@sarath12 Please check my thread above. It is working on my side if I add all Retrofit proguard rules manually to my proguard file.