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Zendesk reporting to the wrong form

  • August 31, 2023
  • 1 reply
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Linda12

I'm currently using Zendesk in Unity and for some reason the zendesk requests we sent are not using the correct form. It is using the form for our parent product.

So far I have double checked the URL, the client ID and the application ID and it all seems correct, but I'm wondering if the categories or the custom fields could have anything to do with this?

    1 reply

    G
    • Gofran
    • September 4, 2023

    Hello Linda,

    Are you using the correct Zendesk URL when setting up the SDK?

    Check point number 5 in this article.

    Please let me know if that works for you

    Thank you

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