zendesk messaging window not opening on api 23 and 24. | Community
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zendesk messaging window not opening on api 23 and 24.

  • February 18, 2025
  • 8 replies
  • 0 views

Raghav

we are calling Zendesk.instance.messaging.showMessaging(this). This doesn't seem to be working on api 23 and 24.

In apis 25 and above, it opens the messaging window but doesn't open anything on api 23 and 24.

 

I tried running your sample app, same behaviour on that. When i click "show conversation" button, it opens Messaging screen on api 25 and above but doesn't respond on api 23

8 replies

Greg29
  • February 19, 2025

Hi Raghav! I was initially reproducing the behavior that you noted, but I also saw that my gradle version was out of date, so I upgraded that. After I performed that upgrade, the issue was no longer present and it's running perfectly on all API versions from 21-25 for me. Could you check to see if you have the option to upgrade and let me know if that resolves it for you as well?


Raghav
  • Author
  • February 24, 2025

Unfortunately, that doesn't work. What version did you use to get this working?


Greg29
  • March 7, 2025
Hi Raghav, sorry for the delay. I'm using Android Gradle Plugin version 8.3.0

Raghav
  • Author
  • March 10, 2025

i tried AGP 8.3.0 the sample app that zendesk provides, it still doesn't work. can you try running your sample app and check with that please?


Greg29
  • March 11, 2025
Hi Raghav! I am using our sample app and it is working for me as you can see here:
 


Raghav
  • Author
  • March 11, 2025

i see you are doing this on api 34, can you try on api 23 or 24?


Greg29
  • March 13, 2025
That's just the name of the device, I'm actually using 23 as you can see in my Gradle file:
 


Raghav
  • Author
  • March 13, 2025

I am actually testing this on emulator with api 23. Can you create an emulator and select api 23 during the creation? you should be able to see the issue.