Zendesk Messaging SDK iOS not receiving Push notification | Community
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Zendesk Messaging SDK iOS not receiving Push notification

  • September 20, 2022
  • 3 replies
  • 0 views
Muhammad16

Hi all,
Would like to see if anyone also encountered the same issue as below and was it resolved?

Currently, We're using Zendesk Messaging SDK for iOS.

Suddenly, Our iOS app doesn't get the push notification starting from Sept 7th. It happened even on our other previous app version which works well before.

Are there any logs to trace whether Zendesk's push notification succeeded to be sent or not? Or is there any way to trace the issue?

For more information:

  1. We're using production ONLY p12 file
  2. since this issue is happened on other previous app, our SDK version is quite variative according to the release date
  3. They're working correctly until Sept 17th
  4. We have used the same APNS certificate for other integrations

    3 replies

    Greg29
    • Greg29
    • September 20, 2022
    Hi Muhammad! It's difficult for us to troubleshoot APNS issues, since it's rarely a result of anything on our side and most likely a certificate/code issue. We have no other reports of customers with issues after any recent releases and we also do not have any way of logging anything that could let us know what the root issue may be. I'd recommend trying to generate a token and test it directly with an APNS tester that you can find online and see if everything is being generated and used correctly.
    Muhammad16
    • Muhammad16
    • Author
    • September 22, 2022

    Thanks @greg29, I can confirm that our APNS (p12 file) is expired. And other integration is using p8 file that has different expiration date.

    I'm just wondering, is there any email notification from Zendesk to notify us that our APNS will be expired?

    Greg29
    • Greg29
    • September 23, 2022
    No, APNS has nothing to do with Zendesk, it is entirely an Apple service. We have no way of knowing when your certs will expire. 
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